{"id":386339,"date":"2025-09-12T22:21:12","date_gmt":"2025-09-12T22:21:12","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/386339\/"},"modified":"2025-09-12T22:21:12","modified_gmt":"2025-09-12T22:21:12","slug":"inclusion-dans-les-metiers-de-la-relation-client-rendez-vous-le-19-septembre-a-nantes","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/386339\/","title":{"rendered":"Inclusion dans les m\u00e9tiers de la relation client\u00a0: rendez-vous le 19\u00a0septembre \u00e0 Nantes"},"content":{"rendered":"<p>L\u2019inclusion n\u2019est pas un bug \u00e0 corriger plus tard. L\u2019intitul\u00e9 de l\u2019\u00e9v\u00e9nement coorganis\u00e9 par le Club des Marguerites, qui f\u00e9d\u00e8re plus de cinquante entreprises du grand Ouest sp\u00e9cialis\u00e9es dans la relation client \u00e0 distance, dans le cadre de la Nantes Digital Week, donne le ton. <strong>\u00ab\u00a0En 2024, lors d\u2019une formation organis\u00e9e avec l\u2019\u00e9cole Simplon, notre apprenante en situation de handicap visuel, Kadiatou Bagayoko, a profond\u00e9ment marqu\u00e9 la promotion en d\u00e9montrant les limites d\u2019accessibilit\u00e9 des outils m\u00e9tiers\u00a0\u00bb,<\/strong> indique Diane Andrzejak, codirigeante de Give me five. D\u2019o\u00f9 l\u2019id\u00e9e de cette rencontre.<\/p>\n<p><strong>Lire aussi\u00a0:<\/strong> <a href=\"https:\/\/nantes.maville.com\/actu\/actudet_-responsable-d-un-centre-d-appels-en-milieu-carceral-elle-favorise-la-reinsertion-mais-pas-seulement-_8-6930019_actu.Htm\" target=\"_blank\" rel=\"noopener\">Responsable d\u2019un centre d\u2019appels en milieu carc\u00e9ral, elle favorise la r\u00e9insertion mais pas seulement<\/a><\/p>\n<p>Elle s\u2019adresse aux professionnels des services clients, responsables des ressources humaines, \u00e9diteurs de solutions logicielles, acteurs de l\u2019inclusion et du handicap, <strong>\u00ab\u00a0mais \u00e9galement aux \u00e9tudiants et demandeurs d\u2019emploi\u00a0\u00bb.<\/strong> Objectif\u00a0: sensibiliser aux enjeux de l\u2019accessibilit\u00e9 num\u00e9rique dans les m\u00e9tiers de la relation client \u00e0 distance, qui recrutent massivement. <strong>\u00ab\u00a0Trop souvent, les outils utilis\u00e9s restent inaccessibles aux personnes en situation de handicap, alors m\u00eame que l\u2019innovation et l\u2019IA progressent partout ailleurs\u00a0\u00bb, <\/strong>pointe Diane Andrzejak.<\/p>\n<p>La matin\u00e9e sera consacr\u00e9e \u00e0 des conf\u00e9rences et t\u00e9moignages de collaborateurs d\u00e9ficients visuels. L\u2019apr\u00e8s-midi, un hackathon invitera les participants \u00e0 travailler sur des cas concrets de blocages num\u00e9riques, en imaginant des solutions rapides et duplicables, avec l\u2019appui de l\u2019intelligence artificielle.<\/p>\n<p><strong>Vendredi 19\u00a0septembre,<\/strong> de 9\u00a0h \u00e017\u00a0h, \u00e0 la Cantine num\u00e9rique, 40, rue de la Tour-d\u2019Auvergne, \u00e0 Nantes, gratuit sur inscription via nantesdigitalweek.com, contact@clubdesmarguerites.fr, t\u00e9l.\u00a006\u00a018\u00a061\u00a080\u00a082, www.clubdesmarguerites.fr.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"L\u2019inclusion n\u2019est pas un bug \u00e0 corriger plus tard. L\u2019intitul\u00e9 de l\u2019\u00e9v\u00e9nement coorganis\u00e9 par le Club des Marguerites,&hellip;\n","protected":false},"author":2,"featured_media":386340,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2818],"tags":[5185,1111,11,18294,1777,674,1011,27,15498,5762,766,12,2636,17730,12407,25,395],"class_list":{"0":"post-386339","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-nantes","8":"tag-5185","9":"tag-actu","10":"tag-actualites","11":"tag-client","12":"tag-eu","13":"tag-europe","14":"tag-fr","15":"tag-france","16":"tag-inclusion","17":"tag-metiers","18":"tag-nantes","19":"tag-news","20":"tag-pays-de-la-loire","21":"tag-relation","22":"tag-rendez-vous","23":"tag-republique-francaise","24":"tag-septembre"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/115193661604274352","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/386339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=386339"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/386339\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/386340"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=386339"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=386339"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=386339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}