{"id":388749,"date":"2025-09-13T21:18:10","date_gmt":"2025-09-13T21:18:10","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/388749\/"},"modified":"2025-09-13T21:18:10","modified_gmt":"2025-09-13T21:18:10","slug":"yvelines-orange-annule-sa-facture-de-37-000-euros","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/388749\/","title":{"rendered":"Yvelines\u00a0: Orange annule sa facture de 37\u00a0000\u00a0euros"},"content":{"rendered":"<p class=\"paragraph text_align_left lp-f-body-02\">Le propri\u00e9taire du bar-tabac le Flynt \u00e0 Maule, petite commune situ\u00e9e \u00e0 une vingtaine de kilom\u00e8tres des Mureaux, respire apr\u00e8s avoir eu des sueurs froides pendant quelques semaines. L\u2019op\u00e9rateur de t\u00e9l\u00e9phonie mobile Orange a d\u00e9cid\u00e9 de r\u00e9duire <a href=\"https:\/\/www.leparisien.fr\/yvelines-78\/yvelines-37-000-euros-de-facture-de-telephone-pour-une-semaine-au-maroc-24-07-2025-K5E2DVLJENFUXBBYBIN7K4B2W4.php\" target=\"_self\" rel=\"noopener\">sa facture de 37 737,11 euros<\/a> \u00e0\u2026 500 euros. Mieux, il a r\u00e9tabli sa ligne t\u00e9l\u00e9phonique et sa connexion Internet. Un geste exceptionnel en raison \u00ab de la bonne foi de ce client et de son anciennet\u00e9 \u00bb.<\/p>\n<p class=\"paragraph text_align_left lp-f-body-02\">\u00ab Orange m\u2019a fait un arrangement. Le lendemain de la r\u00e9ouverture de mon commerce, ils m\u2019ont appel\u00e9 pour m\u2019informer de l\u2019annulation de la facture. Ils m\u2019ont remis ma ligne t\u00e9l\u00e9phonique le surlendemain, explique Dominique, 63 ans, client depuis trente-huit ans, sans impay\u00e9s. De toute fa\u00e7on, j\u2019\u00e9tais d\u00e9termin\u00e9 \u00e0 aller jusqu\u2019au bout et \u00e0 saisir la justice si cela s\u2019av\u00e9rait n\u00e9cessaire. \u00bb<\/p>\n<p class=\"paragraph text_align_left lp-f-body-02\">Un soulagement pour ce commer\u00e7ant, qui avait d\u00e9couvert en juin dernier cette facture d\u2019<a href=\"https:\/\/www.leparisien.fr\/societe\/en-vacances-en-suisse-il-partage-des-photos-avec-ses-proches-et-recoit-une-facture-de-134-000-euros-19-04-2024-4PWYGGBUUNCS3FDBBKAXMDFS6U.php\" target=\"_self\" rel=\"noopener\">un montant astronomique<\/a>, apr\u00e8s un s\u00e9jour en avril mai au Maroc. Orange lui r\u00e9clamait alors la somme de 37 737,11 euros, \u00e0 la suite d\u2019une consommation excessive de donn\u00e9es.<\/p>\n<p>\u00ab Ni piratage, ni dysfonctionnement \u00bb<\/p>\n<p class=\"paragraph text_align_left lp-f-body-02\">Une consommation et un montant contest\u00e9 par Dominique, qui assurait disposer d\u2019un forfait de 5 Go de data, valable dans les pays du Maghreb. \u00ab Ce n\u2019est pas possible. Je n\u2019ai pas touch\u00e9 \u00e0 mon t\u00e9l\u00e9phone. Je vais r\u00e9guli\u00e8rement au Maroc et mes factures ant\u00e9rieures n\u2019ont jamais d\u00e9pass\u00e9 les 140 euros \u00bb, arguait alors le sexag\u00e9naire, qui s\u2019interrogeait sur cette surfacturation. \u00ab Soit j\u2019ai \u00e9t\u00e9 victime d\u2019un piratage, soit d\u2019un bug. \u00bb<\/p>\n<p class=\"paragraph text_align_left lp-f-body-02\">De son c\u00f4t\u00e9, Orange soulignait alors l\u2019avoir inform\u00e9 \u00e0 maintes reprises du d\u00e9passement. \u00ab Ce client a re\u00e7u un premier SMS lui indiquant qu\u2019il arrivait \u00e0 80 % de son forfait puis un deuxi\u00e8me \u00e0 100 % + blocage. \u00bb Au total, 16 SMS l\u2019alertant des surconsommations lui avaient \u00e9t\u00e9 adress\u00e9s.<\/p>\n<p class=\"paragraph text_align_left lp-f-body-02\">Finalement, les deux parties ont trouv\u00e9 un accord, m\u00eame si selon Orange \u00ab il n\u2019y a eu ni piratage, ni dysfonctionnement \u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"Le propri\u00e9taire du bar-tabac le Flynt \u00e0 Maule, petite commune situ\u00e9e \u00e0 une vingtaine de kilom\u00e8tres des Mureaux,&hellip;\n","protected":false},"author":2,"featured_media":388750,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[35,33,34,1011,27,1944,1938],"class_list":{"0":"post-388749","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-economie","8":"tag-business","9":"tag-economie","10":"tag-economy","11":"tag-fr","12":"tag-france","13":"tag-ma-ville","14":"tag-yvelines"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/115199076420011647","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/388749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=388749"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/388749\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/388750"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=388749"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=388749"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=388749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}