{"id":686639,"date":"2026-01-24T19:01:28","date_gmt":"2026-01-24T19:01:28","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/686639\/"},"modified":"2026-01-24T19:01:28","modified_gmt":"2026-01-24T19:01:28","slug":"une-entreprise-sanctionnee-dune-grosse-amende-pour-information-deloyale-des-consommateurs","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/686639\/","title":{"rendered":"une entreprise sanctionn\u00e9e d&rsquo;une grosse amende pour information d\u00e9loyale\u00a0des\u00a0consommateurs"},"content":{"rendered":"<p>                    Par<br \/>\n        <strong><br \/>\n            <a href=\"https:\/\/actu.fr\/auteur\/thomas-blanc\" title=\"Consulter tous les articles de Thomas Blanc\" target=\"_blank\" rel=\"noopener\">Thomas Blanc<\/a><br \/>\n                    <\/strong><\/p>\n<p>        Publi\u00e9 le<\/p>\n<p>            19 janv. 2026 \u00e0 17h13        <\/p>\n<p>Un<strong> fournisseur d\u2019\u00e9nergie<\/strong> bas\u00e9 \u00e0 <a href=\"https:\/\/actu.fr\/strasbourg\/\" target=\"_blank\" rel=\"noopener\">Strasbourg<\/a> s\u2019est fait sanctionner par le directeur d\u00e9partemental de la protection des populations du <a href=\"https:\/\/actu.fr\/grand-est\/bas-rhin_67\" target=\"_blank\" rel=\"noopener\">Bas-Rhin<\/a>. L\u2019objet de l\u2019<a href=\"https:\/\/actu.fr\/tag\/amendes\" target=\"_blank\" rel=\"noopener\">amende<\/a>\u2009? \u00ab<strong>\u2009Manquements \u00e0 l\u2019information des consommateurs<\/strong>\u2009\u00bb.<\/p>\n<p>10\u2009000\u00a0euros d\u2019amende pour un fournisseur de gaz strasbourgeois<\/p>\n<p class=\" wall-content\">Dans le cadre d\u2019une enqu\u00eate effectu\u00e9e par les agents de la Direction g\u00e9n\u00e9rale de la concurrence, de la consommation et de la r\u00e9pression des <a href=\"https:\/\/actu.fr\/tag\/fraude\" target=\"_blank\" rel=\"noopener\">fraudes<\/a> (DGCCRF), plusieurs fautes <strong>de la soci\u00e9t\u00e9 Europropane<\/strong>, sp\u00e9cialis\u00e9e dans la fourniture de gaz, ont \u00e9t\u00e9 mises en lumi\u00e8re. Une <strong>amende de 10\u2009000\u00a0euros<\/strong> lui a \u00e9t\u00e9 adress\u00e9e.<\/p>\n<p class=\" wall-content\">Cette enqu\u00eate \u00ab\u2009dans un contexte de<strong> tr\u00e8s forte hausse des prix de l\u2019\u00e9nergie<\/strong>\u2009\u00bb visait \u00e0 v\u00e9rifier que les pratiques mises en \u0153uvre par les professionnels, \u00ab\u2009ne soient pas <strong>pr\u00e9judiciables aux consommateurs<\/strong> et \u00e0 leur pouvoir d\u2019achat\u2009\u00bb, pr\u00e9cise la DGCCRF dans <a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\/laction-de-la-dgccrf\/injonctions-et-sanctions\/fournisseur-denergie-manquements-linformation-des-consommateurs-la-societe-europropane\" target=\"_blank\" rel=\"noopener\">son communiqu\u00e9<\/a>.<\/p>\n<p>Plusieurs manquements retenus par la DGCCRF<\/p>\n<p class=\" wall-content\">L\u2019administration reproche \u00e0 Europropane de ne \u00ab\u2009<strong>pas informer loyalement les consommateurs\u2009<\/strong>\u00bb. Voici, entre autres, ce qu\u2019elle a relev\u00e9\u2009:<\/p>\n<ul class=\" wall-content\">\n<li>\u00ab\u2009Elle ne remettait pas \u00e0 ses clients un contrat conforme \u00e0 l\u2019article L.224-18 du Code de la consommation, <strong>privant ainsi ses clients d\u2019informations essentielles<\/strong> au contrat de fourniture de gaz\u2009;<\/li>\n<li>elle n\u2019informait pas le consommateur de son droit \u00e0<strong> s\u2019inscrire sur une liste d\u2019opposition au d\u00e9marchage t\u00e9l\u00e9phonique<\/strong> alors qu\u2019elle recueille des coordonn\u00e9es t\u00e9l\u00e9phoniques\u2009;<\/li>\n<li>elle ne communiquait pas les coordonn\u00e9es d\u2019un m\u00e9diateur de la consommation.\u2009\u00bb<\/li>\n<\/ul>\n<p class=\" wall-content\">La soci\u00e9t\u00e9 peut contester cette sanction.<\/p>\n<p class=\" wall-content\">Personnalisez votre actualit\u00e9 en ajoutant vos villes et m\u00e9dias en favori avec <a href=\"https:\/\/moncompte.actu.fr\" title=\"D\u00e9couvez Mon Actu\" rel=\"nofollow noopener\" data-trk=\"{&quot;cta&quot;:{&quot;action&quot;:&quot;https:\\\/\\\/moncompte.actu.fr&quot;,&quot;category&quot;:&quot;mon compte&quot;,&quot;from&quot;:&quot;article footer&quot;,&quot;name&quot;:&quot;Mon actu&quot;,&quot;type&quot;:&quot;cta&quot;}}\" target=\"_blank\">Mon Actu<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Par Thomas Blanc Publi\u00e9 le 19 janv. 2026 \u00e0 17h13 Un fournisseur d\u2019\u00e9nergie bas\u00e9 \u00e0 Strasbourg s\u2019est fait&hellip;\n","protected":false},"author":2,"featured_media":686640,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2820],"tags":[1111,11,7622,1777,674,1011,27,1006,843,775,12,25,104,640],"class_list":{"0":"post-686639","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-strasbourg","8":"tag-actu","9":"tag-actualites","10":"tag-amendes","11":"tag-eu","12":"tag-europe","13":"tag-fr","14":"tag-france","15":"tag-fraude","16":"tag-gaz","17":"tag-grand-est","18":"tag-news","19":"tag-republique-francaise","20":"tag-societe","21":"tag-strasbourg"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/115951624737018303","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/686639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=686639"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/686639\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/686640"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=686639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=686639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=686639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}