{"id":71426,"date":"2025-05-03T09:07:09","date_gmt":"2025-05-03T09:07:09","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/71426\/"},"modified":"2025-05-03T09:07:09","modified_gmt":"2025-05-03T09:07:09","slug":"dans-un-mail-bouygues-telecom-fait-une-annonce-discrete-a-ses-clients-qui-risque-de-leur-deplaire","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/71426\/","title":{"rendered":"Dans un mail, Bouygues Telecom fait une annonce discr\u00e8te \u00e0 ses clients qui risque de leur d\u00e9plaire"},"content":{"rendered":"<p>\u00a0\u00bb<br \/>\n        data-script=\u00a0\u00bbhttps:\/\/static.lefigaro.fr\/widget-video\/short-ttl\/video\/index.js\u00a0\u00bb<br \/>\n    &gt;<\/p>\n<p>Les clients de l\u2019offre low cost de l\u2019op\u00e9rateur, B&amp;You, devront payer des frais de r\u00e9siliation s\u2019ils souhaitent souscrire \u00e0 un nouveau forfait chez l\u2019un de ses concurrents.<\/p>\n<p class=\"fig-paragraph\">Les op\u00e9rateurs sont-ils en train de serrer la vis pour \u00e9viter de perdre leurs clients\u00a0?\u00a0<a href=\"http:\/\/www.lefigaro.fr\/secteur\/high-tech\/fibre-sfr-et-bouygues-telecom-reclament-336-millions-d-euros-a-orange-20250423\" data-fig-type=\"NewsFlash\" data-gtm-custom-categorie=\"navigation\" data-gtm-custom-action=\"crossclick\" data-gtm-custom-label=\"Contextuel\" data-gtm-event=\"customEventSPE\" data-fig-domain=\"LEFIGARO\" rel=\"nofollow noopener\" target=\"_blank\">Bouygues Telecom<\/a>\u00a0a choisi d\u2019instaurer des frais de r\u00e9siliation sur ses forfaits mobiles sans engagement. Si de tels frais existaient d\u00e9j\u00e0 pour les abonnements \u00e0 la fibre ou l\u2019ADSL, c\u2019est la premi\u00e8re fois qu\u2019un op\u00e9rateur les applique sur ses forfaits mobiles.<\/p>\n<p class=\"fig-paragraph\">\u00c0 partir du 9 juin prochain, les clients des forfaits B&amp;You, la marque low cost de Bouygues Telecom, devront payer 5 euros s\u2019ils veulent aller chez la concurrence. Cette surtaxe s\u2019applique ainsi aux trois forfaits B&amp;You en 5G sans engagement, \u00e0 savoir 4,99 euros pour 1 Go d\u2019internet, 8,99 euros pour 40 Go ou encore 9,99 euros pour 200 Go. Ces frais de 5 euros pourront toutefois \u00eatre \u00abgratuits en cas de force majeure\u00bb, comme un d\u00e9c\u00e8s, un emprisonnement, un endettement, un ch\u00f4mage apr\u00e8s un licenciement d\u2019un CDI ou encore une hospitalisation.<\/p>\n<p class=\"fig-paragraph\">Les clients actuels ont \u00e9t\u00e9 pr\u00e9venus par mail, selon\u00a0<a href=\"https:\/\/www.francetvinfo.fr\/replay-radio\/aujourd-hui-c-est-demain\/bouygues-telecom-va-faire-payer-des-frais-de-resiliation-sur-ses-forfaits-sans-engagement_7215954.html\" target=\"_blank\" rel=\"nofollow noopener\" data-gtm-custom-categorie=\"navigation\" data-gtm-custom-action=\"crossclick\" data-gtm-custom-label=\"Contextuel\" data-gtm-event=\"customEventSPE\">franceinfo<\/a>, dans un courrier tr\u00e8s discret. Ce dernier \u00e9voque notamment les vacances, la m\u00e9t\u00e9o ou encore les frais \u00e0 l\u2019\u00e9tranger. Dans les derni\u00e8res lignes, il est toutefois stipul\u00e9 qu\u2019\u00abon a aussi du nouveau concernant votre offre. Si vous r\u00e9siliez apr\u00e8s le 9 juin, des frais de 5 euros vous seront appliqu\u00e9s\u00bb. Cette initiative s\u2019inscrit dans un contexte de guerre commerciale entre les op\u00e9rateurs mobiles. Avec la portabilit\u00e9 du num\u00e9ro, les clients n\u2019h\u00e9sitent plus \u00e0 changer r\u00e9guli\u00e8rement de forfaits, faisant ainsi jouer la concurrence.<\/p>\n","protected":false},"excerpt":{"rendered":"\u00a0\u00bb data-script=\u00a0\u00bbhttps:\/\/static.lefigaro.fr\/widget-video\/short-ttl\/video\/index.js\u00a0\u00bb &gt; Les clients de l\u2019offre low cost de l\u2019op\u00e9rateur, B&amp;You, devront payer des frais de r\u00e9siliation&hellip;\n","protected":false},"author":2,"featured_media":71427,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[10720,47,722,723,734,17402,35,33,34,1011,27,727,726,142,310,655,720,719,724,725,717,718,721,728],"class_list":{"0":"post-71426","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-economie","8":"tag-abonnement","9":"tag-actualite","10":"tag-blog","11":"tag-blogs","12":"tag-bouygues","13":"tag-bouygues-telecom","14":"tag-business","15":"tag-economie","16":"tag-economy","17":"tag-fr","18":"tag-france","19":"tag-gadget","20":"tag-gadgets","21":"tag-high-tech","22":"tag-internet","23":"tag-iphone","24":"tag-multimedia","25":"tag-nouvelles-technolgies","26":"tag-smartphone","27":"tag-tablette","28":"tag-technologie","29":"tag-tic","30":"tag-web","31":"tag-widgets"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/114443114786294731","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/71426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=71426"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/71426\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/71427"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=71426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=71426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=71426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}