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For many people, makeup is a fun way to express themselves, not simply something they use to cover parts of their face they dislike.<\/p>\n
According to one Sephora customer, however, that is what one worker seemed to assume she wanted to do when she approached her in the store\u2019s aisles.<\/p>\n
TikTok creator Abby (@abbythebadassmom) says the Sephora <\/a>worker did not just ask if she needed help. Instead, she pointed to a part of Abby\u2019s face she thought \u201cneeded help.\u201d<\/p>\n Abby posted a video recounting what happened, reminding her viewers not to comment on other people\u2019s appearance. Her clip has been viewed over 938,400 times.<\/p>\n What Did The Sephora Worker Allegedly Say? <\/p>\n \u201cTo the Sephora employee who yesterday came up to me in the store and said, \u2018Your under-eyes need a lot of help. Can I show you something for that?\u2019\u201d Abby starts. \u201cAre you freaking serious? No. No, you can\u2019t.\u201d<\/p>\n According to the TikToker, the comment caught her so off guard that she did not fully react in the moment.<\/p>\n \u201cI told my dad about the situation,\u201d she says. \u201cHe goes, \u2018Did you rip her a new one?\u2019 I said, \u2018No, I was so caught off guard.\u2019\u201d<\/p>\n Instead, Abby says she responded calmly.<\/p>\n \u201cAll I said was, \u2018I know what\u2019s underneath my eyes, but no thank you,\u2019\u201d she recalls.<\/p>\n But according to her, the worker then pivoted to another product.<\/p>\n \u201cHer response back was, \u2018Oh, can I show you a moisturizer then?\u2019\u201d Abby says. \u201cOh, no, you can\u2019t. I am not interested in anything else that\u2019s going to come out of your freaking mouth.\u201d<\/p>\n The customer says the worker should have started the interaction in a much more normal way.<\/p>\n \u201cWhat you should have said to me was, \u2018Hey, are you looking for anything? Can I help you find something?\u2019\u201d she says.<\/p>\n Then she explains why the comment bothered her so much. She says that pointing out someone\u2019s under-eyes is not that different from approaching another customer and calling attention to acne, redness, or any other visible feature.<\/p>\n \u201cDon\u2019t you think we already know what is going on on our faces?\u201d she asks.<\/p>\n She says it felt like dealing with an online troll in real life.<\/p>\n \u201cThink twice before you walk up to someone and call out what you think doesn\u2019t look good on their face,\u201d Abby says.<\/p>\n Abby Says The Approach Was Wrong <\/p>\n In the caption, Abby added more context about why the interaction affected her.<\/p>\n \u201cOh my experience at Sephora\u2026I might be more sensitive due to my facial difference,\u201d she wrote. \u201cBut that wasn\u2019t the way to make a skincare product recommendation. Just stick to asking if we need help \u2013 and I can tell you what I\u2019m looking for or a concern I want to tackle\u201d<\/p>\n Commenters Shared Similar Experiences <\/p>\n In the comments, many viewers agreed that the approach was not OK. A few shared beauty store experiences of their own.<\/p>\n \u201cI\u2019m an ulta employee and WE WOULD NEVER DO THIS TO YOU QUEEN,\u201d one commenter wrote.<\/p>\n Another person, who said they previously worked at both Ulta and Sephora, said the person may have been a brand partner rather than a regular store employee.<\/p>\n \u201cAs an ex Ulta and Sephora employee: it was a brand partner,\u201d they wrote. \u201cThey are notorious for being so rude regarding people\u2019s appearances. I had a brand rep insult me one time not realizing I worked there\u2026 it was very awkward when I had to do a bag check at the end of the day.\u201d<\/p>\n For context, some brands sold inside Sephora stores use brand representatives<\/a> who specifically promote that company\u2019s products. That is different from a Sephora employee on the floor, who is generally there to help customers across multiple brands.<\/p>\n Another viewer said a brand representative once made a comment about their child.<\/p>\n \u201cOne of the brand reps in Sephora told me my daughter that she will need Botox (she was 11 at the time),\u201d they wrote.<\/p>\n Someone else recalled a similar experience at a makeup counter.<\/p>\n \u201cI once had a girl at a makeup counter tell me I had a lot of red in my cheeks and that she had a great coverup for it,\u201d they wrote. \u201cIt was like 20 degrees and I had just come in from the cold\u2026\u201d<\/p>\n @abbythebadassmom<\/a> Oh my experience at Sephora\u2026I might be more sensitive due to my facial difference. But that wasn\u2019t the way to make a skincare product recommendation. Just stick to asking if we need help \u2013 and I can tell you what I\u2019m looking for or a concern I want to tackle. #sephorashopping<\/a> #facialdifferences<\/a> \u266c original sound \u2013 Abbythebadassmom<\/a> <\/p>\n The Mary Sue has reached out to Sephora and Abby via email for comment.<\/p>\n Have a tip we should know? [email\u00a0protected]<\/a><\/p>\n