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<\/p>\nAt one point, Garg says she had already been stuck for more than 20 minutes because the door simply would not slide open. \u201cIt is funny that this is happening at a place that is so pernickety about perfection,\u201d she says in the video.<\/p>\n
As the wait stretched on, Garg tried to keep the mood light, joking about counting the paper towels in the bathroom and even making origami with them while staff continued working to open the door.<\/p>\n
The situation took a more serious turn when the fire department arrived to help. However, even firefighters struggled to open the door, with one of them heard saying that they could not break it open.<\/p>\n
After being trapped for more than an hour, Garg was eventually freed. The relief was visible as she stepped out. \u201cThank God there was no fire,\u201d she said.<\/p>\n
Watch the video:<\/p>\n
\u00a0<\/p>\n
\u2018Shakespearean tragedy\u2019<\/p>\n
In the caption accompanying the video, Garg described the experience in greater detail and criticised the store staff for their response. \u201cNo apology, no explanation, not a word of comfort was offered. Not even to my kids or team who were watching in horror on the other side,\u201d she wrote.<\/p>\n
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\u201cAs time went on, we got concerned that they were making no headway and demanded the managers call the Fire Department. The store was adamant that the door needed to be protected! It became clear that we were in a hostile territory,\u201d she added.<\/p>\n
Garg said what happened afterwards left her equally upset. According to her, no one apologised or offered an explanation before she left the store after an hour and 20 minutes. \u201cOn the way out, an associate pushes a cheap bottle of champagne into my hands. A peace offering? We declined and they closed the door behind us and locked it shut,\u201d she wrote.<\/p>\n
She acknowledged that sharing the incident was unusual for her, given the generally positive nature of her social media page. \u201cI write this with conflicted feelings as we\u2019re an adamantly positive page, but this ended so badly with such hostility that we felt compelled to share footage and dialogues of people involved,\u201d she said.<\/p>\n
She ended her post with a pointed joke about the luxury brand\u2019s products. \u201cAlso, how ironic that the company that makes a bag that is impossible to open and close now has a bathroom door that is impossible to open and close. Shakespearean tragedy but also so authentic. Useless bag, useless door, useless people.\u201d<\/p>\n
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The video has since crossed a million views, prompting a strong reaction from viewers. Several users criticised the store\u2019s handling of the incident.<\/p>\n
\u201cOh my God they just slammed the door in your face in the end. I honestly don\u2019t get it why people go head over heels over these rude businesses. Unbelievable,\u201d wrote one.<\/p>\n
Another praised Garg and her family for remaining calm throughout the ordeal. \u201cI can\u2019t believe how polite and generous you all were here! Really! At this point it\u2019s not even about them being a luxury store and behaving better, but just the very basics that should be expected!\u201d<\/p>\n
\u201cThis is top down culture \u2018the door is more important than the customer\u2019,\u201d a third user commented.<\/p>\n","protected":false},"excerpt":{"rendered":"4 min readNew DelhiAug 21, 2026 11:00 AM IST Indian-origin American comedian and author Zarna Garg recently recounted…\n","protected":false},"author":2,"featured_media":67889,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12919],"tags":[41890,4953,41879,41887,41881,41891,41882,41883,41878,41885,41893,41880,41888,41884,41889,41886,41892],"class_list":["post-67888","post","type-post","status-publish","format-standard","has-post-thumbnail","category-hermes","tag-comedian-zarna-garg","tag-hermes","tag-hermes-berlin","tag-hermes-berlin-bathroom-incident","tag-hermes-luxury-brand","tag-hermes-store-berlin","tag-indian-origin-american-comedian","tag-instagram-viral-video","tag-zarna-garg","tag-zarna-garg-berlin","tag-zarna-garg-firefighters","tag-zarna-garg-hermes-bathroom","tag-zarna-garg-instagram-video","tag-zarna-garg-stuck-in-hermes-bathroom","tag-zarna-garg-trapped-bathroom","tag-zarna-garg-video","tag-zarna-garg-viral-video"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/posts\/67888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/comments?post=67888"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/posts\/67888\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/media\/67889"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/media?parent=67888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/categories?post=67888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/france\/wp-json\/wp\/v2\/tags?post=67888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}