Q1: Will I still receive notifications if I don’t pre‑register for On-Demand Delivery?
Depending on the shipper’s settings, you may receive notifications. However, pre‑registration ensures reliable delivery notifications and enables LINE notifications, which is highly recommended for frequent international shoppers.
Q2: How do I register for On-Demand Delivery?
Register using the link below and make sure to use the same mobile phone number used when placing your order at the shopping sites:
https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=JP
Q3: Can I change the delivery date of my shipment?
Yes. You can change the delivery date of your shipment by using the link in the delivery notification or directly via LINE.
Q4: I want to use a parcel locker, but I can’t select it.
If customs duties or consumption tax have not been paid, parcel lockers and leave‑in‑safe‑place delivery cannot be selected.
Please complete the payment first and try again.
Q5: What happens if my shipment is delivered when I’m not home?
A delivery notice will be left, and pre‑registered users will also receive notifications by email or LINE.
You can request redelivery using the QR code or link in the notification.
Q5: How much are customs duties?
Customs or import duties may vary depending on the contents of your shipment and its declared value.
Customs duties and taxes are the responsibility of the importer (receiver). Clearance and delivery will not proceed until payment is completed.
Please note that certain delivery options remain unavailable until payment is made, so complete the process as soon as you receive the notification.