World premiere: Magenta AI Call Assistant redefines how we communicate during phone calls\u00a0App-free, devices-agnostic, directly accessible for everyone through a normal phone call\u00a0AI services embedded directly in the Telekom networkLive translation, call summaries and contextual supportBuilt in partnership with ElevenLabs\u00a0<\/p>\n
With the Magenta AI Call Assistant, AI becomes part of the phone call itself \u2014 available instantly in real time, without apps or premium hardware. At Mobile World Congress 2026, Telekom is taking the next step in its AI strategy: the company will present its vision of the AI-supported phone call of the future with its smart call assistant built in partnership with ElevenLabs, the AI research and product company.<\/p>\n
<\/p>\n \n Magenta AI Call Assistant redefines how we communicate during phone calls.<\/p>\n \u00a9\u00a0Deutsche Telekom, AI generated\n<\/p>\n \u201cOur customers will get AI services like translation right in their calls,\u201d says Abdu Mudesir, Board Member, Product & Technology, Deutsche Telekom. \u201cWith our Magenta AI Call Assistant, we are the first in the world to offer these network based AI functions. We remove barriers \u2014 no apps, no special devices, no technical complexity. AI becomes simple, intuitive and available to everyone.\u201d<\/p>\n AI support in the call<\/p>\n Once activated during a call, the assistant provides real-time support. Initial features will include:<\/p>\n Live translation across languagesConversation summaries to help retrieving important follow-upsContextual assistance, such as answering questions or retrieving relevant information\u00a0<\/p>\n These capabilities arrive first for Deutsche Telekom customers in Germany starting this year. Over the next 12 months, support for up to 50 languages is planned, with further services to follow.<\/p>\n The goal is straightforward: make communication easier and more valuable for everyone \u2014 whether negotiating plans, bridging language barriers, coordinating logistics, or simply keeping track of actions.\u00a0<\/p>\n New experiences within everyday conversations<\/p>\n The Call Assistant activates during a call with the words \u201cHey Magenta.\u201d Once activated, it provides real-time support directly within the conversation. The assistant is designed for common situations in which people naturally seek help while speaking:<\/p>\n When friends are discussing where to meet, it can suggest nearby restaurants that fit both schedules and preferences.When planning a trip, it can compare travel options and make suggestions on what to discover \u2013 as a family with kids, couples, group of friends or individual travelers.\u00a0When coordinating appointments, it can check availability and structure next steps.When language barriers arise, it translates in real time so each person can speak and listen in their own language.<\/p>\n In the future, the Call Assistant enables the integration of many other conceivable functions into the phone conversation. The assistant will provide practical support: conversations turn into actions. If it becomes clear during a conversation that a reservation is necessary, the AI can make the booking (restaurant, doctor’s appointment, travel), fill out forms, ask questions (\u201cWhat time suits you?\u201d, \u201cWindow or aisle?\u201d) and, at the end, neatly document the confirmation.<\/p>\n Privacy and trust by design<\/p>\n Trust, transparency and user consent are central to Deutsche Telekom. The Call Assistant processes spoken content only after the customer explicitly activates it during a call. Without activation, no conversation content is stored or analyzed. Customers must opt in before use, and all call participants are notified when the assistant is active \u2014 reflecting European data-protection standards and Deutsche Telekom\u2019s commitment to responsible AI.<\/p>\n Partnership with ElevenLabs\u2013 the Global Leader in AI Voice and Audio<\/p>\n The Magenta AI Call Assistant is developed in close collaboration with ElevenLabs, the AI research and product company. Their industry-leading voice AI models and agents enable advanced voice AI within live calls. “AI makes telephony even more valuable. And with Telekom, phone calls become more than just voice or video. We are breaking new ground with strong partners like ElevenLabs. Our new AI service will be embedded into our network. It overcomes language barriers, helps capture information, and coordinates appointments. This is how we make calls more trustful and effortless,\u201c explains Mudesir. His vision for the calls of tomorrow: \u201dThis is another step on the way to becoming an AI-first telco that sets the standard and enables secure AI experiences.”<\/p>\n The technical integration at the network level was carried out by Radisys.<\/p>\n Deutsche Telekom at MWC Barcelona from March 2 to 5, 2026<\/p>\n Stream press conference\u00a0 MWC Theme Special Visit us \u2013 in Barcelona or online\u00a0
Mati Staniszewski, co-founder and CEO of ElevenLabs, says: “Together with Telekom, we are redefining what a phone call can be. For the first time, AI agents will be embedded directly inside a call – translating languages, integrating context, and taking action in real time. With our AI agents and voice, and Telekom\u2019s network expertise, conversations will no longer be limited by language barriers or admin.\u201d<\/p>\n
Live from Barcelona on March 2 from 1:30 p.m. to 3:00 p.m. under www.telekom.com\/media<\/a> \u00a0<\/p>\n
You can find more information on the individual topics under www.telekom.com\/mwc-special<\/a><\/p>\n
Experience our products and services live. From March 2 to 5, 2026, you will find Deutsche Telekom in hall 3 at booth 3M31. We look forward to seeing you. All events will be streamed live. Stage program and events: mwc.telekom.com\/2026<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"World premiere: Magenta AI Call Assistant redefines how we communicate during phone calls\u00a0App-free, devices-agnostic, directly accessible for everyone…\n","protected":false},"author":2,"featured_media":19451,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20989],"tags":[699,287,22586,11785,294,5869,22637,22558,22588,22557,22587,22652,22651],"class_list":["post-19450","post","type-post","status-publish","format-standard","has-post-thumbnail","category-deutsche-telekom","tag-artificial-intelligence","tag-barcelona","tag-corporate-communications","tag-deutsche-telekom","tag-events","tag-innovation","tag-magenta-ai-call-assistant","tag-mobile-world-congress","tag-mwc","tag-mwc-2026","tag-mwc2026","tag-phone-call","tag-translation"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts\/19450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/comments?post=19450"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts\/19450\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/media\/19451"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/media?parent=19450"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/categories?post=19450"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/tags?post=19450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}