![\"Jan](\"https:\/\/www.europesays.com\/germany\/wp-content\/uploads\/2026\/05\/IMG_6374-300x168.jpg\")
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Allianz\u2019s Jan Malmendier talks with theCUBE how AI-powered process mining is transforming operations and driving measurable impact in the insurance field.<\/p>\n
\u201cWe are an insurance company so, traditionally, we are probably not the one company that really thought about processes a lot,\u201d Malmendier said. \u201cWe are changing that and \u2026 coming from customer satisfaction to customer enthusiasm, really saying, \u2018We want \u2026 customers to love our products and processes.\u2019 That\u2019s where process mining helps us a lot.\u201d<\/p>\n
Malmendier spoke with theCUBE\u2019s Rob Strechay<\/a> and Savannah Peterson<\/a> at Celosphere 25<\/a>, during an exclusive broadcast on theCUBE, SiliconANGLE Media\u2019s livestreaming studio. They discussed the transformative power of AI-powered process mining and how Celonis enables Allianz to harness it effectively. (* Disclosure below.)<\/p>\n Allianz harnesses AI-powered process mining to refine claims and home purchases<\/p>\n AI-powered process mining transforms raw data into actionable insights. Allianz leverages it to streamline accident claims \u2014 cutting touchpoints, processing time and costs \u2014 and to simplify home purchasing, accelerating transactions and enhancing customer experience, Malmendier pointed out.\u00a0<\/p>\n \u201cOne was really the accident claims process we completely revamped, where it took, in the past, years until we were really ready to pay,\u201d he said. \u201cNow, we can pay in most cases after a few days and that really makes a difference. We completely changed the house purchasing process when a house moves to a new owner \u2026 we got rid of all the documents required in the past and a very complex triangle process. We made it very two-dimensional.\u201d<\/p>\n Celonis empowers<\/a> Allianz to adopt a \u201csystems thinking\u201d approach, connecting customer interactions and internal processes to optimize the entire operational ecosystem. By leveraging data, analytics and tools, such as digital twins, Allianz can continuously monitor, understand and improve end-to-end processes, enhancing customer experiences and operational efficiency, Malmendier added.<\/p>\n \u201cWe acquired a company in the U.K., and they have some really great system-thinking coaches,\u201d he said. \u201cOn the other hand, Celonis helps us to really do that on a large scale so we can build all our transactions into a digital twin and then check if the processes we envision to make our customers truly happy really happen in real life.\u201d<\/p>\n Here\u2019s the complete video interview, part of SiliconANGLE\u2019s and theCUBE\u2019s coverage of Celosphere 25<\/a>:<\/p>\n (* Disclosure: TheCUBE is a paid media partner for Celosphere 25. Neither Celonis, the sponsor of theCUBE\u2019s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)<\/p>\n Photo: SiliconANGLE<\/p>\n Support our mission to keep content open and free by engaging with theCUBE community. Join theCUBE\u2019s Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities.<\/p>\n 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more About SiliconANGLE Media<\/p>\n SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE<\/a>, theCUBE Network<\/a>, theCUBE Research<\/a>, CUBE365<\/a>, theCUBE AI<\/a> and theCUBE SuperStudios \u2014 with flagship locations in Silicon Valley and the New York Stock Exchange \u2014 SiliconANGLE Media operates at the intersection of media, technology and AI.<\/p>\n Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Our new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.<\/p>\n","protected":false},"excerpt":{"rendered":"As organizations embrace the era of artificial intelligence, AI-powered process mining is emerging as a catalyst for operational…\n","protected":false},"author":2,"featured_media":20886,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20948],"tags":[20949,23609,23608,23207],"class_list":["post-20885","post","type-post","status-publish","format-standard","has-post-thumbnail","category-allianz","tag-allianz","tag-allianz-reimagines-the-insurance-experience-with-ai-powered-process-mining","tag-brian-njuguna","tag-siliconangle"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts\/20885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/comments?post=20885"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts\/20885\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/media\/20886"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/media?parent=20885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/categories?post=20885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/tags?post=20885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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