{"id":60130,"date":"2026-07-23T23:27:15","date_gmt":"2026-07-23T23:27:15","guid":{"rendered":"https:\/\/www.europesays.com\/germany\/60130\/"},"modified":"2026-07-23T23:27:15","modified_gmt":"2026-07-23T23:27:15","slug":"sap-cfo-says-ai-must-move-beyond-chatbot-low-hanging-fruit-before-seeing-returns-2","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/germany\/60130\/","title":{"rendered":"SAP CFO says AI must move beyond chatbot &#8216;low-hanging fruit&#8217; before seeing returns"},"content":{"rendered":"\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">By Leo Marchandon  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">July 23 (Reuters) &#8211; SAP&#8217;s finance chief said on Thursday that artificial intelligence in enterprise software must move beyond chatbots and \u200ccoding tools into more complex business processes, where clean data, reliability \u200cand cost control matter more than access to the most powerful model.  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">Companies have poured money into \u200bgenerative AI but are still seeking evidence of broad productivity gains, and SAP is arguing that the returns will come less from general-purpose models than from governed systems embedded in specific business processes.  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">CFO Dominik Asam told reporters after SAP&#8217;s \u200csecond-quarter results that the &#8220;lion&#8217;s share&#8221; \u2060of AI token consumption today was spent in &#8220;low-hanging fruits&#8221; coding assistant and chatbots, where AI&#8217;s hallucinations matter less because the \u2060output carries limited risk if it fails.  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">But applying <a href=\"https:\/\/tech.yahoo.com\/ai\/\" data-ylk=\"slk:AI;elm:context_link;itc:0;sec:content-canvas;source:content-canvas%20default\" data-yga=\"{&quot;yLinkText&quot;:&quot;AI&quot;,&quot;yLinkElement&quot;:&quot;context_link&quot;,&quot;yModuleName&quot;:&quot;content-canvas&quot;,&quot;yTrafficOrigin&quot;:&quot;content-canvas default&quot;}\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"no-affiliate-link link\">AI<\/a> to finance, supply chain or other core business processes is harder because errors carry over multiple steps, increasing \u200brisk against \u200bcompliance standards, he said.  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">&#8220;If you have \u200bsome hallucinations in the process, the \u200cerrors will actually compound statistically over many steps,&#8221; Asam said, referring to finance workflows. &#8220;It requires much more excruciating assurance levels.&#8221;  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">The &#8220;high-hanging fruit&#8221; of AI, Asam said, is less about applying a generic plug-and-play large language model across a company than about building systems around specific businesses.  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">That requires companies to make their own \u200cdata usable and governed, so AI can \u200boperate with the knowledge of the company. &#8220;The idea \u200bthat AI will solve all \u200bthese problems if they are messy, legacy data silos is \u200cnot true,&#8221; Asam said, adding that \u200bsuch an approach \u200bcame with &#8220;extremely high token costs.&#8221;  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">The most advanced model is not always the right one, he said. In practice, he said, companies will use the \u200bcheapest reliable tool that \u200ccan deliver the required outcome safely, whether that is simple software, \u200ban open-source model or an expensive frontier model.  <\/p>\n<p class=\"text text-block paragraph text-left neo-font-paragraph-xl-reg  yf-18d6y07\" style=\"text-decoration: none; font-style: normal; text-transform: none; text-align: inherit; font-variant-numeric: normal;\">(Reporting by Leo Marchandon \u200bin Gdansk; Editing by Alistair Bell)  <\/p>\n","protected":false},"excerpt":{"rendered":"By Leo Marchandon July 23 (Reuters) &#8211; SAP&#8217;s finance chief said on Thursday that artificial intelligence in enterprise&hellip;\n","protected":false},"author":2,"featured_media":60131,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21036],"tags":[699,21969,46793,23167,8294,9695],"class_list":["post-60130","post","type-post","status-publish","format-standard","has-post-thumbnail","category-sap","tag-artificial-intelligence","tag-business-processes","tag-dominik-asam","tag-enterprise-software","tag-generative-ai","tag-sap"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts\/60130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/comments?post=60130"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/posts\/60130\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/media\/60131"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/media?parent=60130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/categories?post=60130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/germany\/wp-json\/wp\/v2\/tags?post=60130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}