Few companies today have widely deployed AI agents and gotten value back, one of many reasons that concerns are growing over the astronomical spending on artificial intelligence. But don’t overlook those early adopters who say the payoff is looking good.
The pack could appear prudent in the not-so-distant future for waiting to see how agents mature, or the first movers might gain a long-term, sustainable advantage. I have tried to be open to either outcome, or some combination of the two. It could be that the vanguard crew, the fast followers and the laggards all have good reasons for taking different approaches, and that as long as they execute well on their own time frames, things will work out.
Copyright ©2025 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8