The bank said that it has resolved a supplier-based outage issue that caused some customers to be locked out on Friday morning
Bank Of Ireland says that it has resolved an issue that left some of its mobile app and 365 Online banking customers with difficulties accessing services.
“We are aware of an issue which is impacting one of our third-party suppliers currently,” the bank said in a statement this morning.
”This is affecting a number of services including our mobile app and 365 Online. We will provide an update as soon as possible and we apologise for any inconvenience.”
Today’s News in 90 Seconds – Friday, November 28
The bank later said that its systems were now “stable” again.
The issue, which lasted between one and two hours, is understood to have been related to a scheduled maintenance update that one of its tech infrastructure providers, the cloud company F5, underwent today.
It’s the third time in six months that the bank’s IT systems have gone down, following an outage in October and another one in May.
In April last year, the bank experienced a significant outage, while it has been previously fined by the Central Bank for technical shortcomings related to customers.
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This article was amended on November 28 with an update from the bank on the technical issue being resolved.