Travel only if your flight is confirmed
The airline urged guests not to travel to the airport unless contacted by Etihad or holding a confirmed booking. “We request all passengers to check their flight status online before heading to the airport to ensure a smooth travel experience,” an Etihad spokesperson said.
Warning against fake accounts
Etihad also issued a caution about fake social media accounts posing as the airline and sending fraudulent refund forms. “Etihad will never request passwords, payment details, or sensitive information via social media. Please rely only on our official website and verified accounts for updates,” the spokesperson added.
Rebooking and refunds guidance
Passengers are encouraged to check flight status, update contact details, and process rebookings or refunds online via etihad.com/manage.
Tickets issued on or before February 28, 2026, for travel between February 28 and April 15, 2026, may be rebooked free of charge up to May 15, 2026; bookings beyond this date may incur applicable fees.
Safety remains top priority
Due to high call volumes, guests seeking assistance are advised to use online services. “Safety remains our absolute priority, and flights will operate only once all safety criteria are met,” the spokesperson said.