Calverley businessman Aqiq Akram, who works for Kaiz Group Ltd, created the app after waiting nearly 24 hours for treatment himself.
Mr Akram said: “There is a lot of concern over people waiting for a long time.
Kamran and Aqiq Akram have developed an app aimed at reducing A&E waiting times
“I had to wait quite a long time for treatment once, nearly 24 hours.
“I came up with the idea because I had been in this situation.”
The app aims to address inefficiencies in the A&E queue system, particularly for non-priority patients who often face the longest delays.
A recent Care Quality Commission (CQC) inspection downgraded the urgent and emergency services at Bradford Teaching Hospitals NHS Foundation Trust from “good” to “requires improvement,” citing concerns about long waits.
Chris Storton, CQC deputy director of operations in the north-east, said: “People reported concerns over delays and lengthy waits for things such as pain relief or support for personal hygiene needs.
“Others were waiting in A&E for over 24 hours.”
The look of the new app aimed at reducing A&E waiting times
Mr Akram believes the app could cut waits by managing patient queues more efficiently.
He said: “People have their name booked in, then others get put on a waiting list and get put in a queue.
“Some people who have been waiting for a long time just leave without telling anyone. But they are still in the queue.
“It can take staff time to find out that the person is no longer there, which makes queues longer and longer.
“They need something in place to identify when someone’s not there.
“They desperately need this app because it does that.”
The app, designed by his son Kamran Akram, sends automated text updates to patients and prompts them to confirm whether they still wish to remain in the queue.
Mr Akram said: “It reduces the anxiety of waiting for your name to be called out.
“It feels better if you know you’re going to be seen by a certain time.”
He offered to install the system for free in return for a monthly monitoring fee, but said the proposal was rejected.
Although the trust declined to comment, it is understood that NHS organisations are bound by the Procurement Act 2023, which sets strict rules on how contracts can be awarded.
Mr Akram said: “We have something that is ready to go and we offered it as a trial.
“I’ve asked people in A&E and 100 per cent of them said it would be workable.
“It would help the A&E and would help the community.”
The CQC inspection took place in September 2025, and the trust said it had since implemented an action plan and invested in additional A&E staffing.
The department was designed to see 200 patients a day but now sees nearly three times that number, according to the trust.
The trust said Bradford’s A&E performance remained better than the national average, while acknowledging that patients’ experiences did not always meet expected standards.