The passenger was seeking reimbursement of €1,667.56
The case was heard in Swords District Small Claims Court
Aer Lingus’s consumer approach may have been “unfriendly”, but the airline was within its rights to refuse to refund a customer who decided not to travel to the Algarve, a judge has ruled.
Joseph Kenny, an upholsterer from Dublin, bought four ‘saver’ tickets from Aer Lingus at a cost of over €1,600. He and his party had planned to travel to Portugal on December 27, 2024.