The Mobile CX Gap Costing Enterprises Millions
Picture this: a sales rep is driving between client meetings when a customer calls to reschedule. The rep…
Zendesk says its new AI agent can solve 80% of support issues
Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance…
Simple tips to transition from MF distribution to wealth management set up
As investor needs evolve and competition intensifies, MFDs are increasingly finding that a pure distribution model may not…
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Microsoft has published many examples of how businesses can build AI agents in Copilot Studio to automate multi-step…