{"id":12911,"date":"2025-08-21T02:24:08","date_gmt":"2025-08-21T02:24:08","guid":{"rendered":"https:\/\/www.europesays.com\/ie\/12911\/"},"modified":"2025-08-21T02:24:08","modified_gmt":"2025-08-21T02:24:08","slug":"commonwealth-bank-of-australia-reverses-job-cuts-decision-over-ai-chatbots","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ie\/12911\/","title":{"rendered":"Commonwealth Bank of Australia Reverses Job Cuts Decision Over AI Chatbots"},"content":{"rendered":"<p class=\"media-ui-Paragraph_text-SqIsdNjh0t0-\" data-component=\"paragraph\"><a href=\"https:\/\/www.bloomberg.com\/quote\/CBA:AU\" target=\"_blank\" rel=\"noopener nofollow\" class=\"media-ui-Link_link-tVkXhPLPofs-\" data-component=\"link\">Commonwealth Bank of Australia<\/a> reversed a decision to cut 45 customer service roles due to new artificial intelligence technology after pressure from the country\u2019s main financial services union. <\/p>\n<p class=\"media-ui-Paragraph_text-SqIsdNjh0t0-\" data-component=\"paragraph\">The union took CBA to the workplace relations <a href=\"https:\/\/www.fsunion.org.au\/Hub\/Content\/News_and_publications\/Member_updates\/2025\/were-disputing-CBAs-anti-jobs-agenda-in-fair-work.aspx\" title=\"Link to statement\" target=\"_blank\" rel=\"noopener nofollow\" class=\"media-ui-Link_link-tVkXhPLPofs-\" data-component=\"link\">tribunal<\/a> earlier this month as the company wasn\u2019t being transparent about call volumes, according to a <a href=\"https:\/\/www.fsunion.org.au\/Hub\/Content\/News_and_publications\/Member_updates\/2025\/WIN-CBA-backflips-on-customer-service-job-cuts.aspx\" title=\"Link to FSU statement\" target=\"_blank\" rel=\"noopener nofollow\" class=\"media-ui-Link_link-tVkXhPLPofs-\" data-component=\"link\">statement<\/a> Thursday from the Finance Sector Union. The nation\u2019s largest lender had said that the voice bot reduced call volumes by 2,000 a week, when union members said volumes were in fact rising and CBA had to offer staff overtime and direct team leaders to answer calls, the union said.  <\/p>\n","protected":false},"excerpt":{"rendered":"Commonwealth Bank of Australia reversed a decision to cut 45 customer service roles due to new artificial intelligence&hellip;\n","protected":false},"author":2,"featured_media":12912,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[291,289,290,1128,8139,12008,12182,12183,18,19,387,17,227,12184,82,211],"class_list":{"0":"post-12911","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-australia","12":"tag-banking","13":"tag-chief-executive-officer","14":"tag-commonwealth-bank-of-austral","15":"tag-customer-service","16":"tag-eire","17":"tag-ie","18":"tag-india","19":"tag-ireland","20":"tag-jobs","21":"tag-matt-comyn","22":"tag-technology","23":"tag-wall-street"},"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/12911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=12911"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/12911\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/12912"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=12911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=12911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=12911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}