Energy provider had continued to accept sign-ups despite being unable to process new accounts\n<\/p>\n
The company has informed customers that it has paused processing of new accounts from October 17 to October 27 inclusive while it updates its systems.<\/p>\n
It won\u2019t start processing new accounts until October 28. But new accounts might not even be processed then.<\/p>\n
Flogas said it temporarily paused processing new account applications to implement an upgrade to its core systems which it said will enhance service and overall customer experience.<\/p>\n
“All customers – both existing and new were informed via a letter. Flogas has informed the Commission for Regulation of Utilities (CRU) and is managing the transition to ensure minimal disruption,\u201d said Flogas.<\/p>\n
Customers have been told orders affected by the delay will be processed from Tuesday, October 28. <\/p>\n
An email to a new customer seen by the Irish Independent said: \u201cWe\u2019re currently upgrading our customer systems to serve you better in the months ahead. It\u2019s a big step forward for us, and while we\u2019re making these improvements, order processing will pause for a short period, from 17 to 27 October.\u201d<\/p>\n
However, Flogas, part of the Irish stock market-listed giant DCC, was still letting new customers switch to the provider after October 17, without informing them of the processing delay.<\/p>\n
In at least some cases, switchers weren\u2019t informed of the delay until days after they signed up to the provider, after they\u2019d been given their expected switch over date to a new tariff.<\/p>\n
It means they may have been basing their energy use on their new Flogas plan, having believed they were already moved over to the company from their previous energy provider.<\/p>\n
The Commission for Regulation of Utilities (CRU) was not in a position to respond before publication<\/p>\n
The most recent data from the CRU shows that 40,820 customers switched electricity provider in Ireland in July this year, an 18.3pc increase on the same month in 2024. A further 12,170 customers changed gas provider, which was 16.8pc more than in July 2024.<\/p>\n
The data includes switching by domestic and business customers.<\/p>\n
Flogas gained a net 434 switchers during July, while Bord Gais Energy gained 1,986. SSE Airtricity lost a net 1,873, while Energia gained 4,178. Electric Ireland saw a net loss of 6,268.<\/p>\n
\u201cSwitching supplier is the best way to save money on your gas and electricity bills,\u201d notes the CRU.<\/p>\n","protected":false},"excerpt":{"rendered":"Energy provider had continued to accept sign-ups despite being unable to process new accounts The company has informed…\n","protected":false},"author":2,"featured_media":143439,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[79,18,19,17,24512],"class_list":{"0":"post-143438","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-business","9":"tag-eire","10":"tag-ie","11":"tag-ireland","12":"tag-john-mulligan"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ie\/115431085456499605","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/143438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=143438"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/143438\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/143439"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=143438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=143438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=143438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}