{"id":151750,"date":"2025-10-29T16:22:09","date_gmt":"2025-10-29T16:22:09","guid":{"rendered":"https:\/\/www.europesays.com\/ie\/151750\/"},"modified":"2025-10-29T16:22:09","modified_gmt":"2025-10-29T16:22:09","slug":"customers-advised-of-their-rights-amid-expected-delivery-delays-after-company-behind-fastway-couriers-ireland-goes-into-receivership","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ie\/151750\/","title":{"rendered":"Customers advised of their rights amid expected delivery delays after company behind Fastway Couriers Ireland goes into receivership"},"content":{"rendered":"<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">The Nuvion Group, which includes Fastway Couriers Ireland, Parcel Connect and N\u00fcgo, confirmed yesterday evening that it went into receivership.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">It is believed that up to 300 jobs are at risk, and the staff were notified yesterday evening.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">In a statement yesterday, a spokesperson for the Nuvion Group said that delays and disruption is \u201cenvisaged\u201d, and that the receivers will work with retailers to \u201cminimise such delays\u201d.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">Inflation, rising operating costs and price pressures across the parcel market have made the business \u201cno longer viable\u201d, a spokesperson added.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">Due to expected delays, the Competition and Consumer Protection Commission (CCPC) has reminded businesses and consumers that when a consumer orders something for delivery, their contract is with the retailer and not the courier.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">In a statement, a spokesperson for the CCPC has advised that goods are the responsibility of the retailer until the buyer takes physical possession of the delivery.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">&#8220;It is the retailer&#8217;s responsibility to address any delay, damage or non-delivery. Orders should be delivered within 30 days unless otherwise agreed by the consumer and retailer,\u201d it said.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">\u201cIf the delivery cannot be rearranged within a suitable period, or where the delivery of the goods is no longer appropriate in the circumstances, consumers have the right to cancel their order due to non-delivery and receive a full refund, including delivery fees. The retailer must refund the consumer within 14 days.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">\u201cExceptions apply in cases where the consumer has independently engaged a courier; the retailer is then not responsible for delivery.\u201d<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">Minister for Social Protection Dara Calleary said supports are available to workers and affected contractors at The Nuvion Group.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">\u201cFollowing the announcement from The Nuvion Group, my thoughts are with the workers and their families who are dealing with the uncertainty arising from this difficult news,\u201d he said.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">\u201cMy Department has already been in contact to offer information on the supports that are available to assist employees of The Nuvion Group and other who may be effected over the coming months.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">\u201cThese include a range of income supports, and assistance to move to alternative employment, or to access appropriate education, training, and development options.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">\u201cThe new Jobseeker\u2019s Pay-Related Benefit, which we introduced in March, is available to employees who lose their job and meet the eligibility conditions. This scheme provides a maximum weekly payment of \u20ac450 which can help people while they seek new employment.<\/p>\n<p class=\"indo-ebe0ecc6_root indo-ebe0ecc6_paragraph indo-300db776_none indo-91174671_primary indo-1d70522a_marginbottom5 indo-1d70522a_margintop0 indo-b48c4984_inherit\" style=\"color:var(--color-primary-80)\">\u201cThe easiest and quickest way to apply for a jobseeker&#8217;s payment is online at MyWelfare.ie, which provides safe, convenient online access to social welfare services.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"The Nuvion Group, which includes Fastway Couriers Ireland, Parcel Connect and N\u00fcgo, confirmed yesterday evening that it went&hellip;\n","protected":false},"author":2,"featured_media":151751,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[7699,79,18,19,17],"class_list":{"0":"post-151750","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-adrianna-wrona","9":"tag-business","10":"tag-eire","11":"tag-ie","12":"tag-ireland"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ie\/115458378570446626","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/151750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=151750"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/151750\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/151751"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=151750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=151750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=151750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}