![\"Dublin](\"https:\/\/www.europesays.com\/ie\/wp-content\/uploads\/2025\/11\/b31f55f0-c8a4-485c-baa3-c1f4ad0f7f71.jpg\")
<\/p>\nAirline says it will be flexible even as digital boarding passes become mandatory this week\n<\/p>\n
In one of the biggest changes for customers since the introduction of mandatory online check-in 15 years ago, Ryanair is ditching paper boarding passes in favour of digital ones.<\/p>\n
And while Wednesday this week marks the first day from which the airline has told passengers they must use the new digital format, Ryanair chief marketing officer Dara Brady said the carrier will remain flexible while passengers get used to the new rule.<\/p>\n
\u201cUltimately, this will improve the customer experience,\u201d he said. \u201cThrough the app, we do a lot of our disruption management, our gate information \u2013 all of our communications during disruption is on the app.\u201d<\/p>\n
\u201cA lot of people were using paper just out of habit of having the option to use paper,\u201d he added. \u201cYou\u2019d see people travelling with the app and bring a paper pass as a sort of safety net.\u201d<\/p>\n
He said that people shouldn\u2019t panic if their phone battery dies before they arrive at the airport, or if they lose their device en route to their flight, for instance.<\/p>\n
\u201cIf you phone has died but you have already made it through security, we can see your name on the passenger manifest at the gate, and the staff can deal with you there and give you a boarding card,\u201d he said.<\/p>\n
He added: \u201cIf your phone died before security or you\u2019d left it on the train and you haven\u2019t your boarding pass, we can reissue the boarding pass at the ticket desk. We had a boarding pass reissue fee of \u20ac20, but we\u2019re now scrapping the reissue fee as part of this. Passengers must check-in online though.\u201d<\/p>\n
The Ryanair executive said that when the airline announced in September that it would make a move to mandatory digital boarding passes, about 75pc of customers were using its app. That has now grown to 90pc.<\/p>\n
<\/p>\n
Dublin Airport. Photo: Getty<\/p>\n
Today’s News in 90 Seconds – Tuesday, November 11<\/p>\n
\u201cThe last few percent, we\u2019ll get them over the line as we roll it out from midnight tonight,\u201d said Mr Brady.<\/p>\n
He insisted there will be no hard stop in the short-term to the airline\u2019s flexibility in relation to the passes.<\/p>\n
\u201cWe\u2019re not trying to catch people out or penalise them,\u201d he said. \u201cThe notion of passengers printing 40 million sheets of paper every year \u2013 we don\u2019t see the need for it. We genuinely believe that most people will adapt and manage and will be quite happy with the experience. We don\u2019t have a hard cut-off on the flexibility.\u201d<\/p>\n
Mr Brady also defended Ryanair\u2019s controversial decision not to refund Irish national Stephen Crean the cost of his flight after he was injured trying to protect passengers during a knife attack on a train headed to London last weekend.<\/p>\n
Mr Crean was due to travel to Austria on Wednesday this week to watch a football match.<\/p>\n
\u201cWe\u2019re clear on our policies,\u201d said Mr Brady. \u201cWe don\u2019t make decisions on human cases. Our rules are our rules. We try to take out the subjectivity from it. If you book the flight and you can\u2019t fly, it\u2019s a non-refundable ticket.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Airline says it will be flexible even as digital boarding passes become mandatory this week In one of…\n","protected":false},"author":2,"featured_media":175302,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[79,18,19,17,24512,623],"class_list":{"0":"post-175301","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-business","9":"tag-eire","10":"tag-ie","11":"tag-ireland","12":"tag-john-mulligan","13":"tag-ryanair"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ie\/115532244429090548","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/175301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=175301"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/175301\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/175302"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=175301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=175301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=175301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}