{"id":306124,"date":"2026-01-27T12:22:08","date_gmt":"2026-01-27T12:22:08","guid":{"rendered":"https:\/\/www.europesays.com\/ie\/306124\/"},"modified":"2026-01-27T12:22:08","modified_gmt":"2026-01-27T12:22:08","slug":"i-tried-to-use-my-e150-one4all-card-but-the-transaction-was-rejected-each-time-the-irish-times","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ie\/306124\/","title":{"rendered":"\u2018I tried to use my \u20ac150 One4All card but the transaction was rejected each time\u2019 \u2013 The Irish Times"},"content":{"rendered":"

A reader called Helen has had quite the time of it trying to use a One4All gift card<\/a> she was given. <\/p>\n

\u201cI originally tried to use a \u20ac150 physical card at my local opticians and the transaction was rejected each time,\u201d she writes<\/a>. \u201cI called One4All\u2019s customer service and they confirmed the balance was correct and present but that they couldn\u2019t see on their system any attempts or transactions on my card,\u201d she writes. <\/p>\n

She was offered a range of possible solutions \u201cincluding fault with the retailer\u2019s terminal or even that the retailer isn\u2019t registered with them; however I was able to confirm that other customers had completed transactions with their One4All gift cards while I was in the shop that day.\u201d<\/p>\n

So, One4All agreed to send out a replacement physical card which arrived in the middle of January. \u201cThis card was also repeatedly rejected in the opticians when I returned to pay the last part of my bill. I went through the hoops on the phone with the customer services who again suggested that no attempt had been made to use it.\u201d <\/p>\n

After that \u201cfrustrating conversation\u201d One4All suggested sending out another physical replacement or a digital one which would arrive sooner.<\/p>\n

\u201cThe digital replacement hadn\u2019t arrived today so I phoned again and was told that digital cards were taking longer than usual to issue \u2013 and that I would have been advised of this. I wasn\u2019t. I asked to make a complaint and was told that someone would call me back,\u201d Helen writes. <\/p>\n

A UK number later appeared as a missed call but she says she is \u201ccertain it just went straight to voicemail. The agent said that they had attempted to call me as requested but that a digital card had now been issued so I possibly no longer need to speak to them.\u201d<\/p>\n

So Helen checked and a digital card had just issued. \u201cI went straight back to the opticians \u2013 the digital card (now added to my Apple wallet as per instructions) was rejected in the same way as the two previous physical cards,\u201d she says.<\/p>\n

[\u00a0Unused gift cards deliver millions in profit for One4all companyOpens in new window<\/a>\u00a0]<\/p>\n

So she phoned customer services \u201cwho again said that no attempts had been made to transact anything on the digital card. I revisited the whole history of the previous and identical problems so the agent said that I should hang up and he would call me back immediately so that I could \u2018access my \u20ac150 credit in the opticians\u2019. There followed a series of missed calls from a UK number, all of which went directly to voicemail without ringing my phone.\u201d<\/p>\n

So Helen tried the Irish customer service number again \u201cand that agent suggested deleting the card from my wallet, uninstalling the app, reinstalling it and then adding the gift card to my wallet again \u2013 all of which I did while she remained on the line (at my request). When that didn\u2019t work the agent asked me to take pics of the error messages and provide details of the retailer in an email to their help email address, all of which I have done.\u201d <\/p>\n

[\u00a0A hotel\u2019s illegal approach to gift vouchers, and a customer left short-changedOpens in new window<\/a>\u00a0]<\/p>\n

She says she knows one solution \u201cwould be to use another form of payment but I had budgeted over the Christmas period that I would set that gift card aside for paying off my glasses \u2026 and now I kind of feel that they should resolve this issue rather than me having to find the money from elsewhere. I\u2019m actually beginning to be upset by how unconcerned the business seems to be about my predicament.\u201d<\/p>\n

We got on to One4All to see if we could find out what was going one once and for all. <\/p>\n

Before we heard back from them we heard back from Helen to say that a resolution had been reached and the cash had been refunded to her bank account. <\/p>\n

We then got a statement from One4All.<\/p>\n

\u201cWe have investigated Helen\u2019s query with our Customer Services team and can confirm that there was an attempted transaction on the digital card with [a coffee shop] however as they are not on our program, the card was declined,\u201d it began. <\/p>\n

\u201cWe have since spoken with [the eye clinic] who have confirmed they have accepted multiple One4all Gift Cards in the past week as a card partner on our scheme. <\/p>\n

\u201cHelen\u2019s receipt clearly shows her transaction declined in-store on January 15th. On rare occasions, a gift card may not transact for one of many potential reasons. For example, the cashier may have processed it incorrectly as a gift card and not as a debit card; or the card may not be set up as a default payment on a digital gift card; or there may have been connectivity issues with the internet or payment processor and as a prepaid gift card, One4all requires real-time validation. Our Customer Services team have since transferred the full value of her card via EFT and have emailed Helen proof of payment.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"A reader called Helen has had quite the time of it trying to use a One4All gift card…\n","protected":false},"author":2,"featured_media":306125,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[79,2190,18,7214,19,17,6641],"class_list":{"0":"post-306124","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-business","9":"tag-cost-of-living","10":"tag-eire","11":"tag-gift-cards","12":"tag-ie","13":"tag-ireland","14":"tag-pricewatch"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ie\/115967043001772084","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/306124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=306124"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/306124\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/306125"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=306124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=306124"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=306124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}