\u201cCould they finally have fixed this well-travelled coffee machine that I had forked out almost \u20ac500 for in a moment of impetuous shopping? Could I dare to dream,\u201d he writes.<\/p>\n
Spoiler alert \u2013 no. <\/p>\n
\n\u2018The machine still failed to suck water from the tank into the bowels of the machine. It was as if it almost hadn\u2019t been repaired! Could this be true?\u2019<\/p>\n
\u2014 \u00a0Denis Carroll<\/p><\/blockquote>\n
\u201cI took the box into the kitchen with the machine within. I noticed that this box had been reused and had once held the newest iteration of coffee machine produced by Nespresso, the Vertuo. I didn\u2019t think much of that, but I did notice that the box had been sellotaped shut but was now evidently open on one side. Was this the harbinger?<\/p>\n
\u201cI could feel a sense of foreboding again as I took the machine out and unwrapped it from its duvet of bubble wrap. Hastily, I plugged in the machine and attached the detachable bits that didn\u2019t travel away with the machine lest they be lost or damaged. I took a deep breath and pressed the on button. <\/p>\n
He heard the familiar sound of a click, click, click and then nothing.<\/p>\n
\u201cThe machine still failed to suck water from the tank into the bowels of the machine. It was as if it almost hadn\u2019t been repaired! Could this be true? No, the engineer\u2019s report on the attached docket suggested otherwise. Flow had been checked. Pump had been replaced. Apparently, even the interface of operation had also been replaced. But still no joy.\u201d<\/p>\n
He called Nespresso again and the customer service agent was \u201cnothing but pleasant and polite as he read through what I imagine must be reams and reams of notes about the whole situation. Unfortunately, we had to go through the whole video call thing again. With the same outcome. Of course. He asked me if it would be okay to put me on hold as he called his manager. I agreed and waited. Again.\u201d<\/p>\n
Poor Carroll was then told that the machine would have to be collected again and taken for repair.<\/p>\n
\u201cThis time it appeared that it was the interface that was at fault. He said that Nespresso would add \u20ac20 credit to my account as a gesture of goodwill.<\/p>\n
\u201cHe even went on to say that his manager would personally check the machine before it was returned to me to make sure that it was fixed. Not to worry, and that my warranty would be extended.\u201d Carroll finally contacted us at that point. <\/p>\n
He said there was \u201cno evidence of a credit to my account, and the machine still hasn\u2019t been lifted. I wait patiently to see if any of those promises are honoured. I don\u2019t know what else to do but wait and see. Needless to say I am not overly confident that this time anything will be different. <\/p>\n
\u201cI\u2019ve now managed (by the time I get the machine back and presume it is fixed \u2013 that is a big presumption) nearly three months without my precious coffee-maker. I have had some coffees out and about during that time, but with the average beverage now costing \u20ac4-5, my caffeine intake has dramatically declined. Maybe that\u2019s a good thing?\u201d<\/p>\n
The funny thing is Nespresso has done most of the hard things right \u2013 they have engaged and accepted responsibility, and worked to resolve our reader\u2019s issues in a manner many other companies would not in our experience bother with. But when it comes to the actual resolution, he has been repeatedly let down. <\/p>\n
We contacted the company and received the following statement. \u201cWe are very sorry that m [our reader] has had a poor experience with the repair of his Nespresso machine. We are working to resolve this matter as quickly as possible.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Denis Carroll got in touch with what he admitted was \u201ca first world problem\u201d, one that may \u201cseem…\n","protected":false},"author":2,"featured_media":352314,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[79,2190,18,2215,19,17,60104,6641],"class_list":{"0":"post-352313","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-business","9":"tag-cost-of-living","10":"tag-eire","11":"tag-for-you","12":"tag-ie","13":"tag-ireland","14":"tag-nespresso","15":"tag-pricewatch"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ie\/116120853255121307","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/352313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=352313"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/352313\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/352314"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=352313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=352313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=352313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}