{"id":448177,"date":"2026-04-22T13:00:16","date_gmt":"2026-04-22T13:00:16","guid":{"rendered":"https:\/\/www.europesays.com\/ie\/448177\/"},"modified":"2026-04-22T13:00:16","modified_gmt":"2026-04-22T13:00:16","slug":"william-hill-made-offer-to-woman-after-refusing-to-pay-out-1-million-winnings","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ie\/448177\/","title":{"rendered":"William Hill \u2018made offer\u2019 to woman after refusing to pay out \u00a31 million winnings"},"content":{"rendered":"

The single mum whose \u00a31 million jackpot win was voided by a technical ‘glitch’ has revealed the ‘offer’ William Hill made to her after going public.<\/p>\n

When Claire Ainsley logged into the mobile app to place a bet on the Jackpot Drop game, she could not believe her eyes when her punt returned a seven-figure sum<\/a>.<\/p>\n

Like any of us, Claire believed she’d won a life-changing amount of money<\/a> and began planning how she could provide a ‘better life’ for her children though a new home, savings and a holiday.<\/p>\n

But Claire’s dreams came crashing down just days later when William Hill informed that her the money had been incorrectly awarded due to an error with the game.<\/p>\n

Understandably, Claire was absolutely devastated by the news, revealing during an interview with Good Morning Britain<\/a> that she was ‘gutted’ by the turn of events.<\/p>\n

“Me and my children aren’t going to get anything. I was gutted, really gutted,” she said in an update<\/a> on Facebook.<\/p>\n

Following her appearance on the morning programme, Claire has now provided a new update on the saga, claiming that William Hill have since been in touch to offer her a \u00a339 reimbursement.<\/p>\n

Explaining that she’d received the offer after taking her complaint to higher-ups, the mum said: “I got an email back saying ‘We’ll give you \u00a339’… they’re just saying that so we don’t go higher.<\/p>\n

“They’re just saying that because if we go higher it will look bad on the company.”<\/p>\n

\"TheThe mum has shared an update on her situation (ITV)<\/p>\n

Claire then went on to open up about the impact the situation has taken on her mental health, saying: “It’s really depressing. I struggle with my mental health as it is and it has taken a toll really bad[ly] on me at the moment.”<\/p>\n

She also shared a screenshot of her account homepage, which showed that she had made a \u00a31.2 million profit despite her account having a balance of \u00a30.<\/p>\n

“You think you’ve got a miracle and then this.”<\/p>\n

Claire isn’t the only person to allege that William Hill have refused to pay out jackpot prizes, with 76-year-old John Riding revealing to the BBC<\/a> that he suffered a heart attack<\/a> after the bookies voided his \u00a3285k winnings.<\/p>\n

\"ClaireClaire shared a screenshot of her William Hill account (Facebook)<\/p>\n

“It just absolutely destroyed me and I just went off balance and had a resulting heart attack,” he said.<\/p>\n

Meanwhile Gemma Bradle has also claimed to have experienced a similar situation to Claire, saying she was ordered to pay back \u00a333,000 of a \u00a347,182 windfall<\/a> she’d received on the app’s Jackpot Drop feature.<\/p>\n

“I\u2019m absolutely gutted. I haven\u2019t been sleeping properly,” she said of the incident.<\/p>\n

What has William Hill said?<\/strong><\/p>\n

Responding to Claire’s allegations, Evoke, which owns William Hill, gave the following comment to LADbible: “During a routine review of platform activity, we identified an issue affecting the Jackpot Drop game which temporarily resulted in incorrect sums being credited to players\u2019 balances and withdrawals being processed incorrectly.<\/p>\n

\"ClaireClaire is not the only person to claim William Hill has refused to pay out on winnings (Getty Stock Images)<\/p>\n

“Whilst we quickly identified and resolved this issue, for a short period of time funds were erroneously credited to some customer accounts that were not correctly generated through valid or properly functioning gameplay.<\/p>\n

“We have contacted relevant customers to clarify the issue, and are in the process of retrieving the funds in line with our standard terms and conditions.<\/p>\n

“We have been grateful for our customers\u2019 understanding on this matter and apologise for the inconvenience caused.”<\/p>\n

What are your rights if a betting shop refuses to cash out on a win?<\/strong><\/p>\n

Addressing Claire’s situation on GMB, lawyer Ayesha Nayyar explained that betting firms are often ‘protected’ in these situations by terms and conditions customers sign before playing.<\/p>\n

“The terms and conditions include a clause that says, if an error occurs or a malfunction occurs – whether that’s via a software bug, computer error or even a human error – the betting company can void that play and not pay out,” she said.<\/p>\n

“That’s exactly what happened. In this case, they’re saying that the condition that would have triggered the jackpot wasn’t actually triggered, and that’s the reason why they’re voiding play.”<\/p>\n

LADbible Group has approached William Hill for further comment.<\/p>\n","protected":false},"excerpt":{"rendered":"The single mum whose \u00a31 million jackpot win was voided by a technical ‘glitch’ has revealed the ‘offer’…\n","protected":false},"author":2,"featured_media":448178,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[268],"tags":[434,18,117,5256,19,17,825,14177],"class_list":{"0":"post-448177","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-celebrities","8":"tag-celebrities","9":"tag-eire","10":"tag-entertainment","11":"tag-gambling","12":"tag-ie","13":"tag-ireland","14":"tag-money","15":"tag-uk-news"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ie\/116448489086999301","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/448177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=448177"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/448177\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/448178"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=448177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=448177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=448177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}