Portlaoise<\/a> but there was no way to find it there, as it hadn\u2019t been scanned any further time since the 5th,\u201d she writes. <\/p>\n\u201cMy local post office asked if perhaps it got lost in the shuttle, as it was a smaller package, and they were assured this could not happen. However, they also assured them there was nothing they could do to find it or get it moving. <\/p>\n
\u201cIn the meantime, I got back on to the Clever Human Bot (after an hour) and was told that my only course of action was to contact the seller and ask them to make an enquiry to An Post as to why my package was not delivered! They would not accept my enquiry; it must come from the seller.\u201d<\/p>\n
Mary emailed Pangama and was told they were getting the same response as her. That is to say it was delivered to An Post and was awaiting delivery to the customer. <\/p>\n
\u201cThis is all very frustrating and wrong,\u201d Mary says. \u201cHow can An Post be so cavalier with someone\u2019s property and so arrogantly dismissive? This can not be considered a service by any stretch.\u201d<\/p>\n
Understandably upset, she asked for a contact to Portlaoise \u201cand was told there was no contact\u201d. She added: \u201cThe only option was to get back on to the supplier company (for a refund). I assume they would then expect Pangama to look for reimbursement from them. <\/p>\n
\u201cThe gift was \u20ac50 which is not necessarily a large amount to some, but I am more annoyed about their disregard and deplorable attitude. After a long-winded enquiry, is there any other option I could pursue (if only on principle at this stage)?\u201d<\/p>\n
Pricewatch likes to consider itself that other option. <\/p>\n
We contacted An Post. <\/p>\n
Mary\u2019s parcel was then found and An Post emailed her directly to apologise for the manner in which they handled the incident. \u201cIt was apparently surely lost, and they had to go looking for it specifically. However, all\u2019s well that ends well and I sent them a polite reply in appreciation for their attention, if even after a bit of pushing.\u201d<\/p>\n
We also heard from An Post: \u201cWe found the item and it is on its way and due to land this morning.\u201d <\/p>\n
An Post acknowledged it was a very frustrating experience for Mary and she had not been given sufficiently clear information about \u201cthis very important piece of mail\u201d. It added: \u201cWe cannot apologise enough for the delay and for our failure to provide any comforting information along the way.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"A couple of months ago, a reader called Mary bought a small piece of jewellery from a company…\n","protected":false},"author":2,"featured_media":572871,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[73],"tags":[13803,79,2190,18,19,17,6641],"class_list":["post-572870","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-an-post","tag-business","tag-cost-of-living","tag-eire","tag-ie","tag-ireland","tag-pricewatch"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ie\/116877436267204124","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/572870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/comments?post=572870"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/posts\/572870\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media\/572871"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/media?parent=572870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/categories?post=572870"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ie\/wp-json\/wp\/v2\/tags?post=572870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}