Eleving Group, Frankfurtes un R\u012bgas bir\u017e\u0101s kot\u0113ts starptautisks finan\u0161u tehnolo\u0123iju uz\u0146\u0113mums, ir uzs\u0101cis sadarb\u012bbu ar Lietuv\u0101 b\u0101z\u0113tu tehnolo\u0123iju jaunuz\u0146\u0113mumu Chaseit, lai zvanu centros ieviestu m\u0101ksl\u012bg\u0101 intelekta (MI) balss a\u0123entus.<\/p>\n
P\u0113c veiksm\u012bgi \u012bstenota pilotprojekta, kura laik\u0101 tika test\u0113ts MI balss a\u0123entu darbs ang\u013cu valod\u0101, Eleving Group p\u0101riet n\u0101kamaj\u0101 sadarb\u012bbas posm\u0101 ar Chaseit, ievie\u0161ot MI balss a\u0123entus vair\u0101kos tirgos un da\u017e\u0101d\u0101s valod\u0101s.<\/p>\n
\u201cGrupas uz\u0146\u0113mumiem \u0161obr\u012bd ir vair\u0101k nek\u0101 470 t\u016bksto\u0161i akt\u012bvu klientu, kas noz\u012bm\u0113, ka ikdien\u0101 zvanu centri apstr\u0101d\u0101 \u013coti lielu inform\u0101cijas apjomu. Lai atvieglotu klientu apkalpo\u0161anas komandu darbu, pilotprojekta ietvaros test\u0113j\u0101m MI balss a\u0123entus zvanu centros. S\u0101kotn\u0113jie rezult\u0101ti ir \u013coti pozit\u012bvi \u2014 balss a\u0123enti dien\u0101 sp\u0113j veikt vair\u0101k nek\u0101 20 t\u016bksto\u0161us zvanu, \u0161\u0101da apjoma apstr\u0101dei b\u016btu nepiecie\u0161ami aptuveni 100 darbinieki. \u0145emot v\u0113r\u0101 pozit\u012bvos rezult\u0101tus, \u0161obr\u012bd uzs\u0101kam balss a\u0123entu ievie\u0161anu vair\u0101kos tirgos, turkl\u0101t da\u017e\u0101d\u0101s valod\u0101s. Rum\u0101nija b\u016bs pirm\u0101 valsts, kur\u0101 m\u0101ksl\u012bg\u0101 intelekta balss a\u0123enti, kas run\u0101 viet\u0113j\u0101 valod\u0101, tiks ieviesti k\u0101 da\u013ca no ikdienas darba procesiem,\u201d skaidro Eleving Group izpilddirektors Modestas Sudnius.<\/p>\n
MI balss a\u0123entu ievie\u0161ana ir da\u013ca no Eleving Group digit\u0101l\u0101s transform\u0101cijas programmas, kuras ietvaros uz\u0146\u0113mums m\u0113r\u0137tiec\u012bgi ievie\u0161 da\u017e\u0101dus m\u0101ksl\u012bg\u0101 intelekta risin\u0101jumus procesu efektivit\u0101tes uzlabo\u0161anai. Piem\u0113ram, Eleving Group jau gadiem izmanto ma\u0161\u012bnm\u0101c\u012b\u0161an\u0101s mode\u013cus klientu kred\u012btsp\u0113jas un kred\u012btriska anal\u012bzei. Eleving Group vad\u012bba uzskata, ka MI balss a\u0123enti ir piem\u0113roti standartiz\u0113tu jaut\u0101jumu risin\u0101\u0161anai, kas \u013cauj klientu apkalpo\u0161anas un maks\u0101jumu administr\u0113\u0161anas speci\u0101listiem vair\u0101k laika velt\u012bt sare\u017e\u0123\u012bt\u0101kiem jaut\u0101jumiem.<\/p>\n
\u201cM\u0113s ticam, ka divu gadu laik\u0101 l\u012bdz pat 90 % no zvanu centru darba var automatiz\u0113t ar MI balss a\u0123entiem, ja organiz\u0101cija tam ir gatava. Galven\u0101s priek\u0161roc\u012bbas ir tas, ka MI balss a\u0123enti ir pieejami 24\/7 re\u017e\u012bm\u0101, tostarp br\u012bvdien\u0101s un ned\u0113\u013cas nogal\u0113s. Ar MI balss a\u0123entiem iesp\u0113jams uzlabot ne vien zvanu centru darb\u012bbas \u0101trumu, bet ar\u012b klientu apkalpo\u0161anas kvalit\u0101ti. Esam gandar\u012bti par uzs\u0101kto sadarb\u012bbu ar Eleving Group, jo t\u0101 \u013cauj test\u0113t m\u016bsu tehnolo\u0123iju da\u017e\u0101d\u0101s valod\u0101s un tirgos,\u201d nor\u0101da Chaseit dibin\u0101t\u0101js Lukas Kairevi\u010dius.<\/p>\n","protected":false},"excerpt":{"rendered":"Eleving Group, Frankfurtes un R\u012bgas bir\u017e\u0101s kot\u0113ts starptautisks finan\u0161u tehnolo\u0123iju uz\u0146\u0113mums, ir uzs\u0101cis sadarb\u012bbu ar Lietuv\u0101 b\u0101z\u0113tu tehnolo\u0123iju…\n","protected":false},"author":2,"featured_media":115743,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[869,77,870,76,867,35,39,38,36,37,34,871,868,40,21],"class_list":{"0":"post-115742","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-bizness","8":"tag-biznesa-zinas","9":"tag-bizness","10":"tag-bizness-latvija","11":"tag-business","12":"tag-dienas-zinas","13":"tag-latvia","14":"tag-latvian","15":"tag-latviesu","16":"tag-latviesu-valoda","17":"tag-latviesuvaloda","18":"tag-latvija","19":"tag-latvijas-biznesa-zinas","20":"tag-latvijas-zinas","21":"tag-lv","22":"tag-zinas"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@lv\/115972575216258788","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/115742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/comments?post=115742"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/115742\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media\/115743"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media?parent=115742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/categories?post=115742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/tags?post=115742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}