K\u013c\u016bdains solis: K\u0101 banka cent\u0101s apcirpt izdevumus ar m\u0101ksl\u012bgo intelektu, bet beig\u0101s atgriez\u0101s pie cilv\u0113kiem<\/p>\n
Austr\u0101lijas finan\u0161u gigants Commonwealth Bank (CBA) nesen sniedza v\u0113rt\u012bgu un, iesp\u0113jams, nepat\u012bkamu m\u0101c\u012bbu stundu par to, k\u0101 nevajadz\u0113tu steidz\u012bgai m\u0101ksl\u012bg\u0101 intelekta (MI) integr\u0113\u0161anai dienest\u0101, kas tie\u0161i saskaras ar klientiem. Banka pazi\u0146oja par pl\u0101niem aizst\u0101t 45 klientu apkalpo\u0161anas speci\u0101listus ar \u201ebalss botu\u201d, kas darbotos uz MI pamata, cer\u012bb\u0101 samazin\u0101t zvanu apjomu un automatiz\u0113t vienk\u0101r\u0161as atbildes. Lai gan neliels skaits darbinieku tika patur\u0113ti sare\u017e\u0123\u012bt\u0101ku jaut\u0101jumu apstr\u0101dei, izv\u0113l\u0113tais risin\u0101jums izr\u0101d\u012bj\u0101s nesp\u0113j\u012bgs tikt gal\u0101 ar uztic\u0113tajiem uzdevumiem, liekot bankai atkal pie\u0146emt darb\u0101 agr\u0101k atlaistos speci\u0101listus.<\/p>\n
Apgalvojumi un realit\u0101te: Zvanu apjoma aug\u0161upeja<\/p>\n
S\u0101kotn\u0113ji banka apgalvoja, ka \u201ebalss bots\u201d ir veiksm\u012bgi samazin\u0101jis zvanu skaitu. Tom\u0113r \u0161im apgalvojumam n\u0101k pret\u012b stingra kritika no Austr\u0101lijas finan\u0161u sektora arodbiedr\u012bbas. T\u0101s p\u0101rst\u0101vji pauda, ka inform\u0101cija, kas sa\u0146emta no arodbiedr\u012bbas biedriem, liecina par piln\u012bgi pret\u0113jo \u2013 apgalvojumi par zvanu apjoma samazin\u0101\u0161anos ir \u201eatkl\u0101ta nepaties\u012bba\u201d, kas neatspogu\u013co re\u0101lo situ\u0101ciju tie\u0161\u0101s banku apkalpo\u0161anas laik\u0101. Zi\u0146ojumi liecina, ka zvanu apjoms pat pieauga, un CBA sask\u0101r\u0101s ar probl\u0113m\u0101m, cen\u0161oties to savald\u012bt, pied\u0101v\u0101jot darbiniekiem virsstundas un pat uzdodot komandu vad\u012bt\u0101jiem atbild\u0113t uz klientu zvaniem.<\/p>\n
Atvaino\u0161an\u0101s un izmai\u0146as: Cilv\u0113ciskais faktors uzvar<\/p>\n
Tiekoties aci pret aci ar neveiksmi, banka publiski atvainoj\u0101s darbiniekiem, ko sk\u0101ra atlai\u0161ana, un piln\u012bb\u0101 atc\u0113la savu s\u0101kotn\u0113jo l\u0113mumu. Preses p\u0101rst\u0101vis pazi\u0146oja, ka s\u0101kotn\u0113j\u0101 izv\u0113rt\u0113jum\u0101 \u201enav pietiekami \u0146emti v\u0113r\u0101 visi attiec\u012bgie biznesa apsv\u0113rumi, un \u0161\u012b k\u013c\u016bda noz\u012bm\u0113, ka poz\u012bcijas nebija liekas\u201d. Vi\u0146\u0161 turpin\u0101ja: \u201eM\u0113s atvainoj\u0101mies attiec\u012bgajiem darbiniekiem un atz\u012bstam, ka mums bija r\u016bp\u012bg\u0101k j\u0101izv\u0113rt\u0113 nepiecie\u0161am\u0101s amata vietas. Pa\u0161laik m\u0113s atbalst\u0101m skartos darbiniekus un pied\u0101v\u0101jam vi\u0146iem izv\u0113li: turpin\u0101t pild\u012bt savus pa\u0161reiz\u0113jos pien\u0101kumus, p\u0101riet uz citu darbu CBA ietvaros vai ar\u012b pamest organiz\u0101ciju.\u201d<\/p>\n
MI n\u0101kotne: Ne piln\u012bga atteik\u0161an\u0101s, bet piesardz\u012bba<\/p>\n
Lai gan \u0161\u012b pieredze nor\u0101da uz piesardz\u012bbas nepiecie\u0161am\u012bbu, CommBank nav piln\u012bb\u0101 atteicies no MI tehnolo\u0123ij\u0101m. Nesens pazi\u0146ojums par partner\u012bbu ar OpenAI liecina par turpm\u0101ku ieguld\u012bjumu risin\u0101jumu izstr\u0101d\u0113, \u012bpa\u0161i kiberdro\u0161\u012bbas jom\u0101, lai atkl\u0101tu kr\u0101pnieciskas darb\u012bbas un pied\u0101v\u0101tu klientiem personaliz\u0113t\u0101kus pakalpojumus. \u0160\u012b nav vien\u012bg\u0101 organiz\u0101cija, kas sask\u0101rusies ar vil\u0161anos veiksm\u012bg\u0101 MI ievie\u0161an\u0101. Lielbrit\u0101nij\u0101 vair\u0101k nek\u0101 puse uz\u0146\u0113mumu, kas aizst\u0101ja darbiniekus ar MI, atzinu\u0161i savu l\u0113mumu par neveiksm\u012bgu un \u0161obr\u012bd \u0161aub\u0101s par \u0161\u0101du p\u0101rmai\u0146u ilgtermi\u0146a perspekt\u012bv\u0101m.<\/p>\n","protected":false},"excerpt":{"rendered":"K\u013c\u016bdains solis: K\u0101 banka cent\u0101s apcirpt izdevumus ar m\u0101ksl\u012bgo intelektu, bet beig\u0101s atgriez\u0101s pie cilv\u0113kiem Austr\u0101lijas finan\u0161u gigants…\n","protected":false},"author":2,"featured_media":22607,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[77,76,6918,6921,6919,35,39,38,36,37,34,40,87,6920],"class_list":{"0":"post-22606","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-bizness","8":"tag-bizness","9":"tag-business","10":"tag-commonwealth-bank","11":"tag-darba-zaudejumi","12":"tag-klientu-apkalposana","13":"tag-latvia","14":"tag-latvian","15":"tag-latviesu","16":"tag-latviesu-valoda","17":"tag-latviesuvaloda","18":"tag-latvija","19":"tag-lv","20":"tag-maksligais-intelekts","21":"tag-tehnologiju-ieviesana"},"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/22606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/comments?post=22606"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/22606\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media\/22607"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media?parent=22606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/categories?post=22606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/tags?post=22606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}