Atbilsto\u0161i Latvijas Bankas pras\u012bb\u0101m “Swedbank”, “SEB banka” un banka “Citadele” no n\u0101kam\u0101 gada papla\u0161in\u0101s kl\u0101tb\u016btni re\u0123ionos, savuk\u0101rt “Luminor Bank” jau ir pietiekams apkalpo\u0161anas centru p\u0101rkl\u0101jums valst\u012b, noskaidroja a\u0123ent\u016bra LETA.<\/p>\n
Latvijas Banka 2024. gad\u0101 izdeva “Finan\u0161u pakalpojumu snieg\u0161anas kl\u0101tien\u0113 noteikumus”, kas paredz nodro\u0161in\u0101t banku pla\u0161\u0101ku kl\u0101tb\u016btni Latvijas re\u0123ionos. T\u0101d\u0113j\u0101di kred\u012btiest\u0101d\u0113m no n\u0101kam\u0101 gada b\u016bs j\u0101stiprina kl\u0101tb\u016btne vair\u0101k nek\u0101 10 novadu pa\u0161vald\u012bbu administrat\u012bvajos centros, un kopum\u0101 var\u0113tu b\u016bt aptuveni 20 jaunas kl\u0101tienes pakalpojumu snieg\u0161anas vietas.<\/p>\n
“Swedbank” p\u0101rst\u0101vis J\u0101nis Krops a\u0123ent\u016brai LETA pauda, ka “Swedbank” str\u0101d\u0101 pie t\u0101, lai p\u0113c iesp\u0113jas \u0101tr\u0101k atkl\u0101tu bankas konsult\u0101ciju punktus. Pirmais \u0161\u0101ds punkts kop\u0161 augusta beig\u0101m pilotprojekta form\u0101 ir izveidots Madon\u0101.<\/p>\n
Krops uzsv\u0113ra, ka \u0161ie punkti nav un neb\u016bs fili\u0101les. Kl\u0101tienes konsult\u0101ciju punkti ir dom\u0101ti, lai var\u0113tu pal\u012bdz\u0113t klientiem ar padomu, sniedzot konsult\u0101cijas. Popul\u0101r\u0101kie jaut\u0101jumi, ar kuriem klienti v\u0113r\u0161as, piem\u0113ram, Madon\u0101, ir saist\u012bti ar “Smart-ID” uzst\u0101d\u012b\u0161anu vai atjauno\u0161anu, kodu kalkulatora nomai\u0146u, maks\u0101jumu kar\u0161u pas\u016bt\u012b\u0161anu uz m\u0101j\u0101m un taml\u012bdz\u012bgi. T\u0101pat atsevi\u0161\u0137os gad\u012bjumos cilv\u0113kus interes\u0113 ar\u012b citi bankas pakalpojumi, piem\u0113ram, pensiju uzkr\u0101jumi, finan\u0161u prat\u012bba, ieteikumi, k\u0101 sevi pasarg\u0101t no kr\u0101pniekiem.<\/p>\n
“Swedbank” p\u0101rst\u0101vis skaidroja, ka \u0161o konsult\u0101ciju centru viet\u0101 nav pl\u0101nots veidot pilna laika fili\u0101les. Turkl\u0101t \u0161ajos konsult\u0101ciju punktos pagaid\u0101m bankas darbinieki pie\u0146em vienu reizi ned\u0113\u013c\u0101. Pie\u0146em\u0161anas laiks un bie\u017eums ir atkar\u012bgs no iedz\u012bvot\u0101ju izr\u0101d\u012bt\u0101s intereses.<\/p>\n
\u0160obr\u012bd “Swedbank” mekl\u0113 telpas ar\u012b cit\u0101s pa\u0161vald\u012bb\u0101s, piem\u0113ram, Bausk\u0101. Krops pauda cer\u012bbu, ka l\u012bdz jaunajam gadam izdosies telpas atrast. Vi\u0146\u0161 ar\u012b uzsv\u0113ra, ka \u0161aj\u0101 proces\u0101 \u013coti liela noz\u012bme ir viet\u0113jai pa\u0161vald\u012bbai, kas vislab\u0101k zina, k\u0101das telpas ir pieejamas.<\/p>\n
Krops piemin\u0113ja, ka, piem\u0113ram, Madon\u0101 tie\u0161i pa\u0161vald\u012bba sniedza neatsveramu pal\u012bdz\u012bbu, \u013caujot pirmo konsult\u0101ciju punktu atv\u0113rt \u010detrus m\u0113ne\u0161us pirms likum\u0101 pras\u012bt\u0101 termi\u0146a.<\/p>\n
“SEB bankas” p\u0101rst\u0101vji a\u0123ent\u016brai LETA nor\u0101d\u012bja, ka no n\u0101kam\u0101 gada banka nodro\u0161in\u0101s tr\u012bs past\u0101v\u012bgas klientu apkalpo\u0161anas vietas Bausk\u0101, Kuld\u012bg\u0101 un Madon\u0101. \u0160aj\u0101s viet\u0101s klienti var\u0113s sa\u0146emt nepiecie\u0161amos pakalpojumus p\u0113c iepriek\u0161\u0113ja pieraksta divas reizes ned\u0113\u013c\u0101.<\/p>\n
Papildus tam se\u0161u novadu centros – Balvos, Prei\u013cos, Kr\u0101slav\u0101, Valk\u0101, Limba\u017eos un Sald\u016b – “SEB banka” pied\u0101v\u0101s alternat\u012bvu klientu apkalpo\u0161anu, nodro\u0161inot izbraukuma pakalpojumus p\u0113c klientu iepriek\u0161\u0113ja pieteikuma. Jauno pieeju “SEB banka” pl\u0101no \u012bstenot sadarb\u012bb\u0101 ar viet\u0113j\u0101m pa\u0161vald\u012bb\u0101m, lai nodro\u0161in\u0101tu \u0113rtu piek\u013cuvi bankas pakalpojumiem.<\/p>\n
“SEB bank\u0101” nor\u0101da, ka t\u0101 pa\u0161laik str\u0101d\u0101 pie piem\u0113rotu telpu mekl\u0113\u0161anas vai eso\u0161o telpu piel\u0101go\u0161anas, k\u0101 ar\u012b risina tehnisk\u0101 nodro\u0161in\u0101juma jaut\u0101jumus, lai klientu apkalpo\u0161anas vietas var\u0113tu s\u0101kt pilnv\u0113rt\u012bgu darb\u012bbu.<\/p>\n
Bankas “Citadele” Baltijas klientu apkalpo\u0161anas da\u013cas vad\u012bt\u0101js Toms St\u0101rosts a\u0123ent\u016brai LETA nor\u0101d\u012bja, ka banka “Citadele” sekm\u012bgi \u012bsteno Latvijas Bankas noteikumu pras\u012bbas par finan\u0161u pakalpojumu pieejam\u012bbas nodro\u0161in\u0101\u0161anu re\u0123ionos.<\/p>\n
Vietas, kur pl\u0101nots stiprin\u0101t kl\u0101tb\u016btni, jau ir noteiktas – n\u0101kam\u0101 gada s\u0101kum\u0101 jauna pakalpojumu snieg\u0161anas vieta tiks atkl\u0101ta Limba\u017eos, un taj\u0101 klientiem b\u016bs pieejams kl\u0101tienes apkalpo\u0161anas serviss. T\u0101pat n\u0101kam\u0101 gada s\u0101kum\u0101 tiks izveidotas divas alternat\u012bv\u0101s apkalpo\u0161anas vietas – L\u012bv\u0101nos un Balvos. Taj\u0101s klienti p\u0113c iepriek\u0161\u0113ja pieraksta var\u0113s sa\u0146emt nepiecie\u0161amos bankas pakalpojumus vismaz reizi ned\u0113\u013c\u0101.<\/p>\n
Savuk\u0101rt “Luminor Bank” Latvijas fili\u0101les klientu apkalpo\u0161anas vad\u012bt\u0101ja Baiba T\u0113ti\u0146a a\u0123ent\u016brai LETA nor\u0101d\u012bja, ka atbilsto\u0161i Latvijas Bankas noteikumiem un veiktajam izv\u0113rt\u0113jumam “Luminor Bank” pa\u0161reiz ir pietiekams apkalpo\u0161anas centru p\u0101rkl\u0101jums valst\u012b, un tuv\u0101kaj\u0101 laik\u0101 banka nepl\u0101no atv\u0113rt papildu vietas.<\/p>\n
Vi\u0146a skaidroja, ka Latvijas Bankas kl\u0101tb\u016btnes nosac\u012bjumi ir saist\u012bti ar konkr\u0113t\u0101s finan\u0161u iest\u0101des klientu portfeli, un kl\u0101tienes apkalpo\u0161anas centru vai alternat\u012bvu risin\u0101jumu atbilst\u012bbas izv\u0113rt\u0113\u0161ana p\u0113c likuma st\u0101\u0161an\u0101s sp\u0113k\u0101 no n\u0101kam\u0101 gada notiks katru gadu.<\/p>\n
“Luminor Bank” p\u0101rst\u0101ve pauda, ka klientu paradumi main\u0101s un jau ilg\u0101ku laiku iedz\u012bvot\u0101ji liel\u0101koties izv\u0113las banku pakalpojumus sa\u0146emt att\u0101lin\u0101ti, nevis kl\u0101tien\u0113. Tie klientiem interes\u0113jo\u0161ie jaut\u0101jumi, kas tiek k\u0101rtoti kl\u0101tien\u0113 klientu apkalpo\u0161anas centros, ir, piem\u0113ram, “Smart-ID” lietotnes uzst\u0101d\u012b\u0161ana un specifisku kontu atv\u0113r\u0161ana.<\/p>\n
Latvijas Bank\u0101 nor\u0101d\u012bja, ka bankas saist\u012bb\u0101 ar kl\u0101tienes klientu apkalpo\u0161anas viet\u0101m, kas katrai no t\u0101m individu\u0101li j\u0101nodro\u0161ina atbilsto\u0161i Latvijas Bankas Finan\u0161u pakalpojumu snieg\u0161anas kl\u0101tien\u0113 noteikumu nosac\u012bjumiem, aicin\u0101tas sazin\u0101ties ar konkr\u0113taj\u0101m pa\u0161vald\u012bb\u0101m, lai ieviestu konkr\u0113t\u0101s pils\u0113tas un tuv\u0101ko novadu iedz\u012bvot\u0101ju vajadz\u012bb\u0101m atbilsto\u0161\u0101kos risin\u0101jumus, un t\u0101s ir aicin\u0101tas par sav\u0101m iecer\u0113m inform\u0113t pla\u0161\u0101ku sabiedr\u012bbu, lai no 2026. gada 1. janv\u0101ra Latvijas iedz\u012bvot\u0101ji b\u016btu inform\u0113ti par iesp\u0113j\u0101m kl\u0101tien\u0113 izmantot da\u017e\u0101dus banku pakalpojumus.<\/p>\n
Latvijas Bank\u0101 ar\u012b v\u0113rsa uzman\u012bbu, ka banku savstarp\u0113j\u0101 sazi\u0146a \u0161aj\u0101 jaut\u0101jum\u0101 un tai sekojo\u0161\u0101s darb\u012bbas nevar tikt veiktas, lai ierobe\u017eotu konkurenci un iedz\u012bvot\u0101ju iesp\u0113jas izv\u0113l\u0113ties banku pakalpojumus.<\/p>\n
Atbilsto\u0161i noteikumiem Latvijas Banka sav\u0101 t\u012bmek\u013cvietn\u0113 nodro\u0161in\u0101s publiski pieejamu elektronisku Latvijas karti, kur\u0101 nor\u0101d\u012bs inform\u0101ciju, kuru bankas atbilsto\u0161i \u0161o noteikumu pras\u012bb\u0101m b\u016bs sniegu\u0161as Latvijas Bankai par to nodro\u0161in\u0101taj\u0101m kl\u0101tienes pakalpojumu snieg\u0161anas viet\u0101m. Savuk\u0101rt bank\u0101m sav\u0101s t\u012bmek\u013cvietn\u0113s b\u016bs j\u0101public\u0113 un redzam\u0101s viet\u0101s sav\u0101s kl\u0101tienes pakalpojumu snieg\u0161anas viet\u0101s b\u016bs j\u0101izvieto inform\u0101cija par pakalpojumu sniedz\u0113ja nodro\u0161in\u0101taj\u0101m kl\u0101tienes pakalpojumu snieg\u0161anas viet\u0101m, to veidiem, darba laiku, pieejamo kl\u0101tienes pakalpojumu kl\u0101stu un to sa\u0146em\u0161anas k\u0101rt\u012bbu.<\/p>\n
Jau zi\u0146ots, ka Latvijas Banka p\u0113rn izstr\u0101d\u0101ja un apstiprin\u0101ja Finan\u0161u pakalpojumu snieg\u0161anas kl\u0101tien\u0113 noteikumus, kas nodro\u0161in\u0101s banku pla\u0161\u0101ku kl\u0101tb\u016btni Latvijas re\u0123ionos.<\/p>\n
Latvijas Bankas noteikumi paredz, ka kl\u0101tienes pakalpojumi past\u0101v\u012bgi j\u0101nodro\u0161ina valstspils\u0113t\u0101s un liel\u0101ko novadu (ar vismaz 25 000 iedz\u012bvot\u0101ju) centros, ja konkr\u0113tajai bankai ir vismaz 20% klientu no valstspils\u0113tas vai novada iedz\u012bvot\u0101ju skaita, un tuv\u0101ko 40 kilometru att\u0101lum\u0101 v\u0113l nav past\u0101v\u012bgas klientu apkalpo\u0161anas vietas.<\/p>\n
P\u0101r\u0113jo novadu centros bank\u0101m j\u0101nodro\u0161ina kl\u0101tb\u016btne, bet ne piln\u012bb\u0101 past\u0101v\u012bga klientu apkalpo\u0161anas vieta, kur\u0101 klienti j\u0101apkalpo p\u0113c vi\u0146u piepras\u012bjuma.<\/p>\n
Latvijas Bank\u0101 pauda, ka kred\u012btiest\u0101\u017eu kl\u0101tb\u016btne re\u0123ionos nodro\u0161in\u0101ma elast\u012bgi un racion\u0101li, t\u0101p\u0113c kred\u012btiest\u0101d\u0113m ir iesp\u0113ja pras\u012bt piem\u0113rot iz\u0146\u0113mumus, ja, piem\u0113ram, t\u0101s pier\u0101da, ka liel\u0101k\u0101 da\u013ca klientu konkr\u0113taj\u0101 novad\u0101 ir digit\u0101li akt\u012bva.<\/p>\n
Pl\u0101nots ar\u012b regul\u0101ri p\u0101rskat\u012bt noteikumus un to praktisko piem\u0113ro\u0161anu, nepiecie\u0161am\u012bbas gad\u012bjum\u0101 preciz\u0113jot krit\u0113rijus un nosac\u012bjumus. Bank\u0101m b\u016bs izv\u0113les br\u012bv\u012bba attiec\u012bb\u0101 uz iesp\u0113jami piem\u0113rot\u0101ko pakalpojumu snieg\u0161anas organiz\u0113\u0161anas veidu, t\u0101p\u0113c prognoz\u0113jams, ka b\u016btiska praktisk\u0101 noz\u012bme var\u0113tu b\u016bt ar\u012b to sp\u0113jai veidot sekm\u012bgu sadarb\u012bbu ar pa\u0161vald\u012bb\u0101m, atz\u012bm\u0113 Latvijas Bank\u0101.<\/p>\n","protected":false},"excerpt":{"rendered":"Atbilsto\u0161i Latvijas Bankas pras\u012bb\u0101m “Swedbank”, “SEB banka” un banka “Citadele” no n\u0101kam\u0101 gada papla\u0161in\u0101s kl\u0101tb\u016btni re\u0123ionos, savuk\u0101rt “Luminor…\n","protected":false},"author":2,"featured_media":35767,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[869,77,870,76,867,35,39,38,36,37,34,871,868,40,21],"class_list":{"0":"post-35766","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-bizness","8":"tag-biznesa-zinas","9":"tag-bizness","10":"tag-bizness-latvija","11":"tag-business","12":"tag-dienas-zinas","13":"tag-latvia","14":"tag-latvian","15":"tag-latviesu","16":"tag-latviesu-valoda","17":"tag-latviesuvaloda","18":"tag-latvija","19":"tag-latvijas-biznesa-zinas","20":"tag-latvijas-zinas","21":"tag-lv","22":"tag-zinas"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@lv\/115467131525051516","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/35766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/comments?post=35766"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/35766\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media\/35767"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media?parent=35766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/categories?post=35766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/tags?post=35766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}