{"id":99035,"date":"2026-01-09T08:39:12","date_gmt":"2026-01-09T08:39:12","guid":{"rendered":"https:\/\/www.europesays.com\/lv\/99035\/"},"modified":"2026-01-09T08:39:12","modified_gmt":"2026-01-09T08:39:12","slug":"tele2-ieviesis-jaunu-riku-klientu-apkalposanai","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/lv\/99035\/","title":{"rendered":"&#8220;Tele2&#8221; ieviesis jaunu r\u012bku klientu apkalpo\u0161anai"},"content":{"rendered":"<p>Multipakalpojumu uz\u0146\u0113mums &#8220;<a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.delfi.lv\/temas\/41951726\/tele2\" tag-id=\"41951726\">Tele2<\/a>&#8221; s\u0101cis sadarb\u012bbu ar Latvijas jaunuz\u0146\u0113mumu &#8220;asya.ai&#8221;, klientu apkalpo\u0161an\u0101 ievie\u0161ot m\u0101ksl\u012bg\u0101 intelekta (MI) risin\u0101jumu, kas sp\u0113j analiz\u0113t sarunas saturu, inform\u0113 uz\u0146\u0113mum\u0101.<\/p>\n<p>&#8220;M\u016bsu m\u0113r\u0137is vienm\u0113r ir bijis padar\u012bt tehnolo\u0123ijas cilv\u0113c\u012bgas \u2013 t\u0101das, kas pal\u012bdz, nevis sare\u017e\u0123\u012b dz\u012bvi. \u0160is risin\u0101jums mums \u013caus lab\u0101k saprast ne tikai to, ko cilv\u0113ks saka, bet ar\u012b to, k\u0101 vi\u0146\u0161 to pasaka. Tas pal\u012bdz\u0113s \u0101tr\u0101k rea\u0123\u0113t, sniegt prec\u012bz\u0101kas atbildes un veidot v\u0113l saproto\u0161\u0101ku klientu apkalpo\u0161anu,&#8221; st\u0101sta &#8220;Tele2&#8221; klientu apkalpo\u0161anas departamenta vad\u012bt\u0101ja Marita Romanovska.<\/p>\n<p>&#8220;Tele2&#8221; izmantos &#8220;asya.ai&#8221; izstr\u0101d\u0101to sarunu anal\u012bzes sist\u0113mu &#8220;Pitch Patterns&#8221;, kas ar m\u0101ksl\u012bg\u0101 intelekta pal\u012bdz\u012bbu sp\u0113j atpaz\u012bt sarunas saturu latvie\u0161u un cit\u0101s valod\u0101s, k\u0101 ar\u012b atpaz\u012bt balss toni, inton\u0101ciju, runas \u0101trumu un citas izpausmes. Tas \u013caus identific\u0113t situ\u0101cijas, kad zvans nav bijis veiksm\u012bgs, un pal\u012bdz\u0113s darbiniekiem uzlabot komunik\u0101ciju un pakalpojuma kvalit\u0101ti. <\/p>\n<p>K\u0101 skaidro uz\u0146\u0113mum\u0101, risin\u0101jums var aizst\u0101t manu\u0101lu sarunu klaus\u012b\u0161anos zvanu centros pakalpojuma kvalit\u0101tes nodro\u0161in\u0101\u0161anai, iev\u0113rojami ietaupot izmaksas un nodro\u0161inot visu zvanu anal\u012bzi, ko cilv\u0113kam neb\u016btu iesp\u0113jams paveikt. Risin\u0101jums atbilst fizisko personu Visp\u0101r\u012bgajai datu aizsardz\u012bbas regulai (GDPR) un jau tiek izmantots ar\u012b vair\u0101k\u0101s valsts iest\u0101d\u0113s, k\u0101 piem\u0113ram, CSDD un LVRTC.<\/p>\n<p class=\"m-0\">Seko &#8220;Delfi&#8221; ar\u012b  <a target=\"_blank\" href=\"https:\/\/www.instagram.com\/delfi.lv\/\" rel=\"nofollow noopener\">Instagram<\/a>  un <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/channel\/UCw5foWtcJvAbUm64rv7jwUQ\" rel=\"nofollow noopener\">YouTube<\/a>  profil\u0101 \u2013 pievienojies, lai uzzin\u0101tu svar\u012bg\u0101ko un interesant\u0101ko pirmais!<\/p>\n<p>Publik\u0101cijas saturs vai t\u0101s jebk\u0101da apjoma da\u013ca ir aizsarg\u0101ts autorties\u012bbu objekts Autorties\u012bbu likuma izpratn\u0113, un t\u0101 izmanto\u0161ana bez izdev\u0113ja at\u013caujas ir aizliegta. Vair\u0101k lasi  <a target=\"_blank\" href=\"https:\/\/www.delfi.lv\/noteikumi#autortiesibas\" rel=\"nofollow noopener\">\u0161eit<\/a><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"Multipakalpojumu uz\u0146\u0113mums &#8220;Tele2&#8221; s\u0101cis sadarb\u012bbu ar Latvijas jaunuz\u0146\u0113mumu &#8220;asya.ai&#8221;, klientu apkalpo\u0161an\u0101 ievie\u0161ot m\u0101ksl\u012bg\u0101 intelekta (MI) risin\u0101jumu, kas sp\u0113j&hellip;\n","protected":false},"author":2,"featured_media":99036,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[23,28,29,32,33,22,30,31,35,39,38,36,37,34,40,20,26,27,10203,24,25,21],"class_list":{"0":"post-99035","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-latvija","8":"tag-aktualitates","9":"tag-breaking-news","10":"tag-breakingnews","11":"tag-featured-news","12":"tag-featurednews","13":"tag-headlines","14":"tag-latest-news","15":"tag-latestnews","16":"tag-latvia","17":"tag-latvian","18":"tag-latviesu","19":"tag-latviesu-valoda","20":"tag-latviesuvaloda","21":"tag-latvija","22":"tag-lv","23":"tag-news","24":"tag-popularakas-zinas","25":"tag-popularakaszinas","26":"tag-tele2","27":"tag-top-stories","28":"tag-topstories","29":"tag-zinas"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@lv\/115864244513526980","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/99035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/comments?post=99035"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/99035\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media\/99036"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media?parent=99035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/categories?post=99035"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/tags?post=99035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}