2025. gada s\u0101kum\u0101 veiktais klientu apkalpo\u0161anas kvalit\u0101tes p\u0113t\u012bjums liecina, ka Latvijas banku sektors turpina demonstr\u0113t augstu profesionalit\u0101ti un b\u016btisku att\u012bst\u012bbu, \u012bpa\u0161i izce\u013coties gan zvanu, gan kl\u0101tienes apkalpo\u0161an\u0101 Baltijas m\u0113rog\u0101.<\/p>\n
P\u0113t\u012bjumu veica viens no vado\u0161ajiem klientu servisa nov\u0113rt\u0113\u0161anas un uzlabo\u0161anas uz\u0146\u0113mumiem Centr\u0101laj\u0101 un Austrumu Eirop\u0101 \u2013 \u201cDive\u201d.<\/p>\n
T\u0101 ietvaros Baltijas valst\u012bs tika veikti 160 \u201cslepen\u0101 klienta\u201d zvani klientu atbalsta dienestiem un 160 kl\u0101tienes viz\u012btes banku apkalpo\u0161anas centros, v\u0113rt\u0113jot darbinieku profesion\u0101l\u0101s zin\u0101\u0161anas, komunik\u0101cijas prasmes, sp\u0113ju izzin\u0101t klientu vajadz\u012bbas un pied\u0101v\u0101t piem\u0113rot\u0101kos risin\u0101jumus.2025. gad\u0101 Latvija uzr\u0101da iev\u0113rojamu izaugsmi zvanu apkalpo\u0161an\u0101, sasniedzot 93,57%, kas ir b\u016btisks k\u0101pums sal\u012bdzin\u0101jum\u0101 ar iepriek\u0161\u0113jo gadu 88,40%. Tas apliecina m\u0113r\u0137tiec\u012bgu banku darbu, uzlabojot konsult\u0101ciju kvalit\u0101ti.<\/p>\n
Ar\u012b kl\u0101tienes apkalpo\u0161an\u0101 Latvijas bankas 2025. gad\u0101 saglab\u0101 \u013coti augstu kvalit\u0101tes l\u012bmeni \u2013 95,71%, kas p\u0101rsniedz 95% robe\u017eu. Rezult\u0101ti liecina par stabilu klientu apkalpo\u0161anas kult\u016bru un augstiem servisa standartiem banku fili\u0101l\u0113s. L\u012bdera poz\u012bciju Latvija saglab\u0101 banka Citadele gan klientu apkalpo\u0161ana, gan zvanos ieg\u016bstot 100%. Otraj\u0101 viet\u0101 ierindojas SEB banka ar 99,50% viz\u012bt\u0113s un 98,33% zvanu apkalpo\u0161an\u0101, savuk\u0101rt tre\u0161o vietu ie\u0146em Luminor banka ar 94,11% viz\u012bt\u0113s un 90,30% zvanu apkalpo\u0161an\u0101.<\/p>\n
\u201cIlgus gadus saglab\u0101jot l\u012bderpoz\u012bcijas Baltij\u0101, banka Citadele apliecina, ka tehnolo\u0123isk\u0101 att\u012bst\u012bba var iet roku rok\u0101 ar cilv\u0113c\u012bgu pieeju un augstiem kvalit\u0101tes standartiem. Nemain\u012bgi augstais nov\u0113rt\u0113jums Dive p\u0113t\u012bjum\u0101 tikai stiprina m\u016bsu ap\u0146em\u0161anos nodro\u0161in\u0101t izcilu klientu pieredzi. M\u016bsu n\u0101kamais solis ir v\u0113l cie\u0161\u0101k apvienot personisku, augstas kvalit\u0101tes servisu ar viediem digit\u0101liem risin\u0101jumiem, lai bankas pakalpojumi b\u016btu ne tikai \u0101tri un \u0113rti, bet ar\u012b proakt\u012bvi un individu\u0101li piel\u0101goti. Tas ir b\u016btisks konkur\u0113tsp\u0113jas pamats un noz\u012bm\u012bgs izaugsmes dzin\u0113jsp\u0113ks vis\u0101 Baltijas re\u0123ion\u0101,\u201d saka bankas Citadele valdes loceklis priv\u0101tpersonu apkalpo\u0161anas jaut\u0101jumos Edvards Rebane (Edward Rebane).Tom\u0113r zvanu apkalpo\u0161an\u0101 da\u013cai banku darbinieku v\u0113l ir nepiecie\u0161ami uzlabojumi, nemain\u012bgi klientu vajadz\u012bbu izzin\u0101\u0161an\u0101, papildus p\u0101rdo\u0161anas prasm\u0113s un sarunas nobeigum\u0101. L\u012bdz\u012bgi ar\u012b kl\u0101tienes viz\u012bt\u0113s b\u016btisk\u0101kie j\u0101uzlabo nepiecie\u0161ami sarunas nobeigum\u0101, kur darbiniekam ir iesp\u0113ja apkopot visu izrun\u0101to un p\u0101rliecin\u0101ties, ka ir pieejama visa inform\u0101cija, k\u0101 r\u012bkoties t\u0101l\u0101k, atrast papildus inform\u0101ciju. K\u0101 ar\u012b papildus p\u0101rdo\u0161anas prasmju uzlabo\u0161ana v\u0113l ar vien ir aktu\u0101la.<\/p>\n
Igaunij\u0101 izcilus rezult\u0101tus zvanu apkalpo\u0161an\u0101 demonstr\u0113 Coop Pank un LHV, sasniedzot 100%. Otraj\u0101 viet\u0101 ierindoj\u0101s Luminor banka sasniedzot 99,44% un ar nelielu starp\u012bbu tre\u0161aj\u0101 viet\u0101 Citadele ar 99,33%. Savuk\u0101rt kl\u0101tienes apkalpo\u0161an\u0101 izcilu rezult\u0101tu uzr\u0101da SEB banka ar 99,50%, otraj\u0101 viet\u0101 ar 98,72% Citadele banka un tre\u0161o vietu ie\u0146em Coop pank ar 98,46%. Savuk\u0101rt Lietuv\u0101 zvanu apkalpo\u0161an\u0101 l\u012bdera poz\u012bciju ie\u0146em divas bankas ar 100% – Citadele un SEB banka. Otro vietu zvanos ieguva ARTEA bankas ar 98,56% un tre\u0161\u0101 poz\u012bcija Luminor ar 96,56%.<\/p>\n
Kl\u0101tienes apkalpo\u0161an\u0101 lab\u0101ko rezult\u0101tu uzrad\u012bja SEB banka sasniedzot 100%, otraj\u0101 viet\u0101 Citadele ar rezult\u0101tu 99,70% un tre\u0161aj\u0101 viet\u0101 ARTEA bankas 99,60%.\u201cDive\u201d p\u0113t\u012bjuma rezult\u0101ti apliecina, ka banku sektors Baltij\u0101 turpina att\u012bst\u012bties, nostiprinot klientu apkalpo\u0161anu k\u0101 vienu no galvenaj\u0101m konkur\u0113tsp\u0113jas priek\u0161roc\u012bb\u0101m. Augstie 2025. gada rezult\u0101ti gan kl\u0101tienes, gan att\u0101lin\u0101taj\u0101 apkalpo\u0161an\u0101 liecina par darbinieku profesionalit\u0101ti, sp\u0113c\u012bg\u0101m komunik\u0101cijas prasm\u0113m un arvien lab\u0101ku sp\u0113ju pied\u0101v\u0101t klientiem atbilsto\u0161us risin\u0101jumus.<\/p>\n","protected":false},"excerpt":{"rendered":"2025. gada s\u0101kum\u0101 veiktais klientu apkalpo\u0161anas kvalit\u0101tes p\u0113t\u012bjums liecina, ka Latvijas banku sektors turpina demonstr\u0113t augstu profesionalit\u0101ti un…\n","protected":false},"author":2,"featured_media":99054,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[869,77,870,76,867,35,39,38,36,37,34,871,868,40,21],"class_list":{"0":"post-99053","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-bizness","8":"tag-biznesa-zinas","9":"tag-bizness","10":"tag-bizness-latvija","11":"tag-business","12":"tag-dienas-zinas","13":"tag-latvia","14":"tag-latvian","15":"tag-latviesu","16":"tag-latviesu-valoda","17":"tag-latviesuvaloda","18":"tag-latvija","19":"tag-latvijas-biznesa-zinas","20":"tag-latvijas-zinas","21":"tag-lv","22":"tag-zinas"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@lv\/115864283665723241","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/99053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/comments?post=99053"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/posts\/99053\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media\/99054"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/media?parent=99053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/categories?post=99053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/lv\/wp-json\/wp\/v2\/tags?post=99053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}