{"id":125728,"date":"2026-03-02T23:07:14","date_gmt":"2026-03-02T23:07:14","guid":{"rendered":"https:\/\/www.europesays.com\/ro\/125728\/"},"modified":"2026-03-02T23:07:14","modified_gmt":"2026-03-02T23:07:14","slug":"bolt-raspunde-soferilor-nemultumiti-activitatea-este-voluntara-iar-anularile-nu-pot-fi-utilizate-abuziv","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ro\/125728\/","title":{"rendered":"Bolt r\u0103spunde \u0219oferilor nemul\u021bumi\u021bi: \u201eActivitatea este voluntar\u0103, iar anul\u0103rile nu pot fi utilizate abuziv\u201d"},"content":{"rendered":"<p>Platforma de transport alternativ Bolt respinge <a href=\"https:\/\/startupcafe.ro\/bolt-si-uber-acuzate-de-presiuni-asupra-soferilor-prin-rata-de-acceptare-dezbatere-deschisa-despre-libertatea-contractuala-95442\" rel=\"nofollow noopener\" target=\"_blank\">acuza\u021biile<\/a> formulate de Asocia\u021bia \u0218oferilor Autonomi, potrivit c\u0103rora mecanismul \u201eratei de acceptare\u201d ar func\u021biona ca un instrument de presiune economic\u0103 asupra \u0219oferilor.<\/p>\n<p>\u00centr-un punct de vedere transmis comunit\u0103\u021bii antreprenoriale StartupCafe, compania sus\u021bine c\u0103 activitatea pe platform\u0103 este \u201estrict voluntar\u0103\u201d \u0219i c\u0103 \u0219oferii sunt parteneri independen\u021bi, nu angaja\u021bi.<\/p>\n<p>\u201e\u0218oferii care utilizeaz\u0103 platforma Bolt sunt partenerii no\u0219tri, iar colaborarea se bazeaz\u0103 pe alegerea liber\u0103 a fiec\u0103ruia de a folosi solu\u021bia digital\u0103 pentru a-\u0219i desf\u0103\u0219ura activitatea \u00een mod independent\u201d, arat\u0103 compania, subliniind c\u0103 opiniile \u0219i preocup\u0103rile acestora sunt luate \u00een considerare.<\/p>\n<p>\u201eNu este un mecanism punitiv\u201d<\/p>\n<p>Reac\u021bia vine dup\u0103 ce asocia\u021bia a sus\u021binut c\u0103 o rat\u0103 sc\u0103zut\u0103 de acceptare poate duce la limitarea accesului la comenzi sau chiar la dezactivarea contului, ceea ce, \u00een practic\u0103, ar transforma libertatea \u0219oferilor \u00eentr-una \u201edoar teoretic\u0103\u201d.<\/p>\n<p>Bolt respinge aceast\u0103 interpretare \u0219i afirm\u0103 c\u0103 indicatorii opera\u021bionali, inclusiv rata de acceptare, nu au rol sanc\u021bionator.<\/p>\n<p>Potrivit companiei estoniene, aceste instrumente sunt necesare pentru a men\u021bine echilibrul \u00eentre cerere \u0219i ofert\u0103 \u0219i pentru a proteja experien\u021ba pasagerilor, \u00een contextul obliga\u021biilor legale privind protec\u021bia consumatorului.<\/p>\n<p>\u201eM\u0103surile implementate pe platform\u0103 nu au scop punitiv \u0219i nu sunt menite s\u0103 limiteze libertatea \u0219oferilor parteneri, ci s\u0103 asigure un cadru echitabil \u0219i func\u021bional pentru to\u021bi utilizatorii\u201d, transmite Bolt.<\/p>\n<p>Anularea curselor: permis\u0103, dar nu \u201eabuziv\u0103\u201d<\/p>\n<p>Compania admite c\u0103 \u0219oferii pot refuza sau anula curse \u0219i c\u0103 sunt chiar \u00eencuraja\u021bi s\u0103 fac\u0103 acest lucru atunci c\u00e2nd situa\u021bia o impune ori c\u00e2nd legea o cere.<\/p>\n<p>Totu\u0219i, reprezentan\u021bii platformei atrag aten\u021bia c\u0103 anul\u0103rile repetate pot afecta at\u00e2t pasagerii, c\u00e2t \u0219i func\u021bionarea sistemului.<\/p>\n<p>\u201eOp\u021biunea de anulare nu poate fi utilizat\u0103 abuziv. Anul\u0103rile frecvente genereaz\u0103 inconveniente pentru pasageri \u0219i pot afecta echilibrul platformei\u201d, precizeaz\u0103 compania.<\/p>\n<p>Dezactiv\u0103rile, doar \u00een cazuri repetate<\/p>\n<p>\u00cen ceea ce prive\u0219te temerea legat\u0103 de pierderea contului, Bolt afirm\u0103 c\u0103 indicatorii opera\u021bionali nu conduc automat la dezactiv\u0103ri permanente.<\/p>\n<p>\u201eM\u0103suri mai ferme apar doar \u00een situa\u021bii repetate \u0219i semnificative de neconformitate\u201d, sus\u021bine compania, argument\u00e2nd c\u0103 astfel de interven\u021bii sunt necesare pentru a proteja func\u021bionarea platformei \u0219i interesele tuturor p\u0103r\u021bilor implicate.<\/p>\n<p>Libertatea contractual\u0103, invocat\u0103 de companie<\/p>\n<p>Prin r\u0103spunsul transmis, Bolt reitereaz\u0103 ideea c\u0103 modelul s\u0103u este unul de parteneriat comercial, \u00een care \u0219oferii aleg c\u00e2nd \u0219i cum s\u0103 lucreze, iar compania \u00ee\u0219i rezerv\u0103 dreptul de a stabili criterii opera\u021bionale pentru a asigura calitatea serviciului.<\/p>\n<p>Reprezentan\u021bii platformei spun c\u0103 r\u0103m\u00e2n deschi\u0219i dialogului cu partenerii, dar sus\u021bin c\u0103 regulile interne au rolul de a men\u021bine func\u021bionalitatea \u0219i credibilitatea serviciului \u00eentr-o pia\u021b\u0103 competitiv\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"Platforma de transport alternativ Bolt respinge acuza\u021biile formulate de Asocia\u021bia \u0218oferilor Autonomi, potrivit c\u0103rora mecanismul \u201eratei de acceptare\u201d&hellip;\n","protected":false},"author":2,"featured_media":125729,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[335,1562,32,33,31,20723,36,37,27,34,35,25,20724,38263,41,40,38,39,26,28,29,30,20725,1576],"class_list":{"0":"post-125728","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-romania","8":"tag-anulare","9":"tag-bolt","10":"tag-breaking-news","11":"tag-breakingnews","12":"tag-cele-mai-populare-subiecte","13":"tag-cursu0103","14":"tag-featured-news","15":"tag-featurednews","16":"tag-headlines","17":"tag-latest-news","18":"tag-latestnews","19":"tag-news","20":"tag-platformu0103","21":"tag-rata-de-acceptare","22":"tag-ro","23":"tag-romana","24":"tag-romania","25":"tag-romanian","26":"tag-stiri","27":"tag-titluri","28":"tag-top-stories","29":"tag-topstories","30":"tag-u0219oferi","31":"tag-uber"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ro\/116162097489083824","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/posts\/125728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/comments?post=125728"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/posts\/125728\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/media\/125729"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/media?parent=125728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/categories?post=125728"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ro\/wp-json\/wp\/v2\/tags?post=125728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}