Garanti BBVA Executive Vice President Ceren Acer Kezik stressed that the bank’s digital experience is built around a radical client perspective. The bank views the prestigious awards from World Finance as a recognition of the way it approaches digital banking —more than an investment in technology, it is a comprehensive experience that makes customers’ lives easier. “By adopting a radical client perspective, we develop and deliver digital platforms that listen to our customers, anticipate their needs and provide them real-time, reliable solutions. We are proud to have been recognized with these awards for our focus on customer satisfaction,” Ceren Acer Kezik said.
Technology to create value for customers
The World Finance Digital Banking Awards recognize institutions that make a difference on a global scale, assessing the capabilities of banks and financial technology organizations in areas such as digitization, innovation, customer experience, security, and financial inclusion. Beyond the technological advances in AI-powered personalization, open banking, embedded finance and cybersecurity, digital banking has become a way to build customer trust and enhance their experience.
Garanti BBVA stands out in this transformation for its ability to turn technology into meaningful solutions that add value for customers. This approach to digital banking provides an end-to-end experience that aims to meet customers’ financial needs through intuitive, fast and secure platforms, making banking more accessible and boosti2i89pñng customer satisfaction.