The Guardia Civil is expanding its online crime reporting service to citizens from certain European countries, allowing them to file reports in Spain without having to visit a police station. The move comes a year after the force launched its fully digital reporting system and means citizens from European countries using electronic identification systems recognised under the eIDAS Regulation can now access the service through the Guardia Civil’s Electronic Headquarters using their national identity documents.
For other foreign nationals, including Britons, residents with an NIE or TIE can obtain a digital certificate from Spain’s National Mint and Stamp Factory (FNMT) or another trusted certification authority to access the online reporting system.
The service currently covers five types of criminal offences: property damage, theft, vehicle theft, theft from inside vehicles and fraudulent charges made using bank cards or other electronic payment methods. Two administrative procedures can also be completed online: reporting lost documents and requesting the location of documentation.
The online forms are available in six languages and are adapted to display the electronic identification systems used in each country. Once submitted, reports are received by the National Office for Electronic Crime Reports (ON-RED), which is staffed by specialist Guardia Civil officers and operates around the clock from the INCIBE headquarters in León.
More than 56,000 reports in a year
The Guardia Civil’s CiberComandancia, which oversees the service, began operating on 4 July 2025 with 29 personnel. It has since expanded to 64 officers and now includes specialist teams investigating cybercrime, Judicial Police and Intelligence units, as well as Arms and Explosives and Nature Protection teams.
During its first year, the CiberComandancia received more than 56,000 requests to file reports, processing over 32,000 offences and 8,400 cases involving lost documentation. Around 155 requests are now received every day, with scams and fraudulent charges accounting for 51 per cent of them.
The unit has also helped block €5.34 million in funds targeted by thieves or fraudsters across 213 operations, while 196 vehicles were flagged for search and 38 subsequently recovered. Cyber-patrol operations by its specialist teams have also uncovered 230 administrative offences.
The Guardia Civil says the expansion forms part of its wider push to modernise services through digital technology and make it easier for people to contact the force, particularly in areas with large tourist populations and widely dispersed communities.