Atos to develop a new digital service model for Barcelona City Council employees
The company will collaborate with the Municipal Institute of Innovation and Technology of Barcelona to offer more agile and efficient technological support, incorporating new automation, self-service and artificial intelligence capabilities to improve the experience of municipal employees
Atos, a global leader in digital transformation powered by Artificial Intelligence, has been selected by the Municipal Institute of Innovation and Technology, the entity responsible for leading the digital transformation of Barcelona City Council, to collaborate in the evolution of the technological services used daily by thousands of municipal professionals.
The project aims to move towards a more agile, accessible and efficient service model, making it easier for City Council employees to solve their technological needs more quickly, access digital services more easily and have a more fluid user experience in their daily work.
The initiative contemplates the evolution of customer care and technological support services through new capabilities aimed at simplifying processes, reducing response times, and offering closer and more personalized attention. Among other improvements, self-service mechanisms will be promoted for certain common procedures, new face-to-face service spaces, tools to speed up the resolution of incidents and systems that allow anticipating needs and opportunities for improvement based on data analysis.
Likewise, the project incorporates a vision of continuous innovation based on the automation of repetitive tasks, advanced knowledge management and the use of artificial intelligence technologies to facilitate access to information and strengthen the response capacity of support teams.
Also Read: AiThority Interview with Gou Rao, co-founder and CEO at NeuBird AI
With this initiative, Atos will contribute to the strategy of the Municipal Institute of Innovation and Technology to continue modernizing the internal services of the City Council and consolidate a digital model capable of responding to the needs of an increasingly connected, efficient and people-centric administration.
“The digital transformation of an administration does not depend only on the platforms or technology we use, but also on the experience we offer to the people who work every day at the service of citizens. This project represents a further step in our commitment to evolve towards a more agile, closer and more efficient support model, incorporating new capabilities that allow us to simplify processes, improve customer service and continue to promote innovation within Barcelona City Council,” said Emili Rubió, manager of the Municipal Institute of Innovation and Technology (BIT).
According to Juan Carlos Díaz, Atos director in Cataluña, “We are proud to accompany the Municipal Institute of Innovation and Technology in a project that will help evolve the digital experience of thousands of municipal professionals by combining innovation, automation and artificial intelligence”.
At the operational level, the project includes initiatives aimed at automating frequent processes, facilitating access to technological support, incorporating advanced data analysis tools for the continuous improvement of services and exploring new capabilities based on generative artificial intelligence to strengthen management and access to knowledge.
Also Read: AI and The Future of Work: Artificial Intelligence Is Expanding Organizational Intelligence Beyond Human Limits
[To share your insights with us, please write to psen@itechseries.com ]