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AXON Networks <\/p>\nPartnership enhances in-home broadband experience through proactive insight and intelligent analytics.<\/p>\n
IRVINE, Calif., June 17, 2026 \/PRNewswire\/ —\u00a0Today’s digital homes are hubs of constant broadband activity. With potentially dozens of connected devices scattered throughout the home, from laptops to smart TVs to digital assistants, the modern smart home requires a reliable broadband network that’s always on and always able to meet the demands of a busy connected family.<\/p>\n
AXON Networks <\/p>\n
With in-home networks becoming more complex and customer expectations for high-quality home connectivity rising, Internet Service Providers (ISPs) are being challenged to stay ahead of user demand, anticipate and mitigate network issues, and manage their systems more efficiently.<\/p>\n
Telef\u00f3nica<\/a>, one of the world’s leading telecommunications companies, is committed to delivering dependable connectivity and elevating the in-home user experience. While building a state-of-the-art broadband network is essential, Telef\u00f3nica focuses on ensuring that customers benefit fully from their connection.<\/p>\n To meet this challenge, Telef\u00f3nica is leveraging real-time insight into how those networks perform at the in-home level. Today, AXON Networks’<\/a> algorithms process and correlate data from more than 6 million devices in Brazil and over 5.6 million devices in Spain, providing one of the most comprehensive sources of real-time insights into in-home broadband performance. Armed with this extensive visibility and scale, Telef\u00f3nica has evolved from a reactive approach to a proactive model focused on continuously improving the customer experience.<\/p>\n Visibility Into the Home Wi-Fi Experience<\/p>\n Historically, operators lacked end-to-end visibility into the Wi-Fi experience within customers’ homes. While they could monitor the broader access network effectively, customer devices often did not report the real-time data needed to diagnose Wi-Fi issues. As a result, operators had to wait for customer complaints before identifying problems.<\/p>\n “We designed our HGU (Home Gateway Unit) with powerful telemetry capabilities, but we lacked the ability to turn that data into concrete actions.” said Nilmar Seccomandi David, director of Autonomous Network and Infrastructure at Telef\u00f3nica. “By gaining real-time visibility, including insights from millions of devices across Spain and Brazil, we can ensure the network performs in line with customer expectations without waiting for a support call.”<\/p>\n “At AXON Networks, we believe that intelligence and simplicity must coexist in every network, and we are fortunate to have found a like-minded partner in Telef\u00f3nica,” said Martin Manniche, CEO and founder of AXON Networks. “Our deep collaboration with Telef\u00f3nica is now in its fifth year, and is a showcase for how advanced analytics and automation can turn complex home networks into seamless, self-optimizing experiences. The success of our continued work together demonstrates the deep mutual value of our partnership, and is a beacon for the industry for a new era of proactive experience management, powered by real-time insight at massive scale.”<\/p>\n AXON Networks’ Role: Enabling Real-Time Home Performance Analytics<\/p>\n Traditional reactive support models can no longer keep pace with the demands of modern home broadband. The industry needs scalable, intelligent monitoring and diagnostics systems capable of predicting and preventing issues before they impact users. AXON Networks has worked with Telef\u00f3nica to deliver enhanced visibility into the home Wi-Fi experience, enabling proactive interception of in-home and network issues. This approach ensures that AXON developments are jointly designed and implemented together with Telef\u00f3nica teams, directly driven by evolving business and operational needs.<\/p>\n Telef\u00f3nica has looked to AXON Networks to enhance its home performance analytics, providing both expertise as well as leveraging parts of the AXON Orchestrator<\/a> cloud-native system (part of the AXON Maestro<\/a> platform) to integrate advanced algorithms directly into Telef\u00f3nica’s maintenance and customer support systems in Spain. By collecting telemetry from in-home network equipment, Telef\u00f3nica can analyze real-time and historical data to identify households experiencing degraded Wi-Fi quality.<\/p>\n These insights have enabled Telef\u00f3nica to shift from a reactive support model to a proactive one. Continuous visibility into the customer experience reduces diagnosis time and increases resolution accuracy.<\/p>\n When customers do reach support centers in Spain, AXON Networks-enabled intelligent diagnostics provide agents with deeper context, enabling faster and more accurate issue resolution. Predictive monitoring further enhances Telef\u00f3nica’s ability to deliver preventive care.<\/p>\n Measuring What Matters: Customer Experience Index<\/p>\n Telef\u00f3nica also uses insights from AXON Networks to build a composed Wi-Fi Customer Experience Index, which provides monthly visibility into Wi-Fi quality at an individual household level. This allows Telef\u00f3nica to prioritize improvements based on customer experience scores.<\/p>\n Since implementing AXON Networks’ analytics, Telef\u00f3nica has seen significant improvements in operational efficiency and customer satisfaction. Continuous refinement of data models will support Telef\u00f3nica’s long-term smart home strategy.<\/p>\n The strategic partnership between Telef\u00f3nica and AXON Networks and the use of intelligent analytics to bridge technical complexity and customer experience serves as a blueprint for modern telco operations and the future of proactive home network management.<\/p>\n About AXON Networks<\/p>\n AXON Networks is a global leader in intelligent autonomous network and connectivity assurance platforms, known for its award-winning Digital Twin technology that enables real-time, predictive, and self-optimizing operations and extraordinary connectivity experiences. Its AXON Maestro platform and solutions are used by service providers and enterprises worldwide to unlock the full potential of advanced networks, transforming them into agile AI connectivity enablers with hyperscaler-like network operations. AXON Network’s platforms are relied upon by over 30 leading operators worldwide to serve a rapidly increasing base of over 97 million managed users and provide unrivalled AN-4 focused network autonomy, orchestration, security, and insights to bring the best AI connected experiences to everyone, everywhere.<\/p>\n AXON Networks will be participating in TM Forum’s DTW Ignite 2026<\/a> conference in Copenhagen, Denmark 23-25 June, 2026. Attendees can visit AXON Networks at booth #411 for information and platform demonstrations. Additionally, AXON technical leadership will be leading an Autonomous Networking presentation<\/a> at The Loft stage from 12:45 \u2013 13:15. To schedule a visit or demonstration email Sales@AXON-Networks.com<\/a>.<\/p>\n Press Contact<\/p>\n Guyer Group<\/p>\n John O’Malley Deidre Hart
+1 585-261-5899
john@guyergroup.com<\/a><\/p>\n
+1 732-407-1062
deidre@guyergroup.com<\/a><\/p>\n Cision <\/p>\n