Why Edge Cases Still Matter
It’s easy to overlook the limitations of agentic AI, particularly as leaders like NiCE, Salesforce, and Microsoft continue…
Kore.ai Funding Signals Agentic CX Future for CX Leaders
The era of simple chatbots is closing, and boards now expect AI that can reshape cost to serve…
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Spending time interviewing CX leaders reveals a common tension. Everyone talks about personalisation and proactive service, yet most…