Record ARR as AI Adoption Climbs
Genesys has announced what it’s calling a record fourth quarter, posting strong growth across its cloud platform and…
Closed-Loop Resolution, MOS > 4.5
Huawei has announced a major upgrade to its AI Contact Center voice virtual agents, and the headline claim…
G2 Agentic AI Rankings Show CX Leading Early Adoption
G2’s Best Software Awards were released this month, and its new Best Agentic AI Software Products for 2026…
Agentic AI Security Risks: Legal Liability, Prompt Injection
In this CX Today interview, he explains that while chatbots were like “parrots in a cage,” harmlessly mimicking…
BNP Paribas And Inicio AI Partnership Signals A CX Shift
BNP Paribas Personal Finance UK has signed a partnership with West Midlands startup Inicio AI. The move puts…
Salesforce Buys Cimulate to Advance Agentic Commerce
Salesforce has agreed to acquire Cimulate, an emerging player in AI-powered product discovery and agentic commerce, as it…
Kore.ai Funding Signals Agentic CX Future for CX Leaders
The era of simple chatbots is closing, and boards now expect AI that can reshape cost to serve…
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Spending time interviewing CX leaders reveals a common tension. Everyone talks about personalisation and proactive service, yet most…