Why Edge Cases Still Matter
It’s easy to overlook the limitations of agentic AI, particularly as leaders like NiCE, Salesforce, and Microsoft continue…
Kore.ai Funding Signals Agentic CX Future for CX Leaders
The era of simple chatbots is closing, and boards now expect AI that can reshape cost to serve…
What Accountants Need to Know About Agentic AI
There’s no question how artificial intelligence is fundamentally changing how the accounting profession functions, but it should be…
Agents That Act in 2026
Healthcare enters 2026 with agentic AI shifting from experimental pilots to operational deployments, addressing chronic workforce shortages projected…
Enterprise AI Agent Governance: What Claude MCP Adds
Anthropic is pushing Claude toward a more integrated way of working. With a new extension to the Model…
Information Services Group maps U.S. agentic automation
Key Terms
autonomous ai agents
technical
Autonomous AI agents are software…
Unlocking DevOps Velocity Beyond the Code
SAN FRANCISCO—GitLab Inc. has thrust agentic artificial intelligence into the core of software development with the general availability…
Agentic AI’s Quiet Conquest of Customer Service
Customer service departments, long plagued by long wait times and frustrated callers, are entering a new era where…
AI Agents Are Poised to Hit a Mathematical Wall, Study Finds
The underlying technology behind most of the widely available artificial intelligence models is large language models, a form…
Agentic AI Rewires Enterprise Marketing from Tools to Autonomous Engines
In the high-stakes arena of enterprise marketing, where campaigns must scale across continents and budgets run into the…
Goodbye Per-Seat Pricing: Why Outcome-Based AI Pricing Is Reshaping Monetization for MSPs and UC Providers
In the old world, “pricing” was a thing you could point at. A phone system cost this much.…
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Spending time interviewing CX leaders reveals a common tension. Everyone talks about personalisation and proactive service, yet most…