Avaya Names New CEO: Can He Keep Up With Agentic AI?
Avaya has named Jeff Clarke as its new CEO, with Patrick Dennis moving into the Executive Chair role…
Inside UJET’s CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration
Live from the floor of CCW Las Vegas, the mood has noticeably shifted. The industry is exhausted by…
Zendesk AI Agents Replace Chatbots
Zendesk has used its annual Relate conference in Denver to declare that the age of the chatbot is…
The Real Reason Your Contact Center AI Isn’t Delivering ROI
There is no shortage of AI vendors promising accuracy, efficiency, and transformative results. Walk any contact center conference…
Salesforce, Vonage, ServiceNow, Oracle & Genesys
From another Salesforce AI invention to an expanded Vonage and ServiceNow partnership, here are extracts from some of…
Record ARR as AI Adoption Climbs
Genesys has announced what it’s calling a record fourth quarter, posting strong growth across its cloud platform and…