The agentic AI era has arrived! AI Agents and their Role in CX
The agentic AI era has arrived, and customer experience is leading the charge. But what does that…
Salesforce, Vonage, ServiceNow, Oracle & Genesys
From another Salesforce AI invention to an expanded Vonage and ServiceNow partnership, here are extracts from some of…
Record ARR as AI Adoption Climbs
Genesys has announced what it’s calling a record fourth quarter, posting strong growth across its cloud platform and…
Closed-Loop Resolution, MOS > 4.5
Huawei has announced a major upgrade to its AI Contact Center voice virtual agents, and the headline claim…
Dialpad-TD SYNNEX Pact Accelerates Agentic AI Worldwide
SAN RAMON, Calif.—Dialpad, an AI-powered communications platform, has forged a global distribution partnership with TD SYNNEX, the technology…
Goodbye Per-Seat Pricing: Why Outcome-Based AI Pricing Is Reshaping Monetization for MSPs and UC Providers
In the old world, “pricing” was a thing you could point at. A phone system cost this much.…