Cloud Contact Center - EUROPE SAYS

Avaya has named Jeff Clarke as its new CEO, with Patrick Dennis moving into the Executive Chair role…

Zendesk has used its annual Relate conference in Denver to declare that the age of the chatbot is…

From another Salesforce AI invention to an expanded Vonage and ServiceNow partnership, here are extracts from some of…

Genesys has announced what it’s calling a record fourth quarter, posting strong growth across its cloud platform and…