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Browsing Tag

Customer Data Platforms (CDP)

4 posts
AAI
Microsoft Expands AI Capabilities Across Sales and Customer Experience
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Microsoft Enhances Agentic AI Sales and Customer Insights

  • 2026-04-28
Microsoft has introduced new marketing and sales enhancements to shift teams from reactive, fragmented approaches to proactive, continuous, and conversational.  The announcement was part of a…
AAI
Agentic AI and the question of equitable intelligence
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Agentic AI and the question of equitable intelligence

  • 2026-03-06
Automation is no longer just about following instructions, Agentic AI marks a turning point in how technology operates.  Unlike traditional systems that…
UUnited Kingdom
AI skills & cyber resilience focus
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AI skills & cyber resilience focus

  • 2026-03-05
The UK government’s Spring Statement drew a cautiously positive response from parts of the technology and cybersecurity sectors.…
AAI
Salesforce and the World Economic Forum launch EVA
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WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos

  • 2026-01-19
Spending time interviewing CX leaders reveals a common tension. Everyone talks about personalisation and proactive service, yet most…
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