Agentic AI Bridges CX Insights to Action
Medallia Inc. and Ada, two frontrunners in customer experience software, unveiled a partnership on January 21, 2026, to…
Insurance underwriting in the age of AI
It’s a bright Wednesday morning in Philadelphia. Mark, after picking up his favorite cold brew from Starbucks, has…
Tripling to $3B on Agentic AI Wave
Berlin-based Parloa has rocketed to a $3 billion valuation with a $350 million Series D funding round, tripling…
Parloa Raises $350M, Advances Conversational AI for Customer Experience
The Gist Major funding round. Parloa raised $350M Series D led by General Catalyst. Expansion focus. Funds support…
Amazon ads flags agentic AI, retail media, streaming TV as key advertising growth drivers for 2026
As the advertising landscape continues to evolve, Amazon Ads has highlighted the key trends that are expected to…
Percepta Earns Three 2025 Comparably “Best Places to Work” Awards
DEARBORN, Mich., Oct. 6, 2025 /PRNewswire/ — Percepta, a customer experience (CX) leader purpose-built for the automotive industry,…
‘Tehran’ becomes ZEE5’s fastest Hindi film of 2025 to cross 100 million minutes
ZEE5 celebrates a blockbuster debut for its latest exclusive release, Tehran, which has raced past 100 million streaming…
Shaji Varghese on how Muthoot FinCorp aims to light a SPARK among India’s MSMEs
In a country where the spirit of entrepreneurship thrives beyond metro cities and glossy boardrooms, Muthoot FinCorp has…
Turkcell, Amazon Turkey Partner to Enhance Digital Access and CX
Turkcell and Amazon Turkey have signed an important partnership that will take the customer experience to a…
South Korea invests over $6.6M to improve kiosk accessibility
Customer Experience Photo: Adobe Stock (Generated with AI) May 22, 2025 The South Korean government is investing approximately…
50% of Users Turn to AI Bot for Customer Service
Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S. CEO Brian Chesky…
Insights From Kellogg Professor Sawhney
In a rapidly evolving digital landscape, generative AI is revolutionizing the way businesses operate. To explore this transformation,…