Shaji Varghese on how Muthoot FinCorp aims to light a SPARK among India’s MSMEs
In a country where the spirit of entrepreneurship thrives beyond metro cities and glossy boardrooms, Muthoot FinCorp has…
Turkcell, Amazon Turkey Partner to Enhance Digital Access and CX
Turkcell and Amazon Turkey have signed an important partnership that will take the customer experience to a…
South Korea invests over $6.6M to improve kiosk accessibility
Customer Experience Photo: Adobe Stock (Generated with AI) May 22, 2025 The South Korean government is investing approximately…
50% of Users Turn to AI Bot for Customer Service
Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S. CEO Brian Chesky…
Insights From Kellogg Professor Sawhney
In a rapidly evolving digital landscape, generative AI is revolutionizing the way businesses operate. To explore this transformation,…
How technology is transforming the insurance value chain
The transformative power of technology is dismantling traditional barriers across the insurance value chain, from underwriting to claims…
The future of AI-driven intelligent automation
In the age of globalisation and technological advancement, this combination of artificial intelligence (AI) and customer experience (CX)…
The Key to Understanding Your Customers
The Gist Evolution of sentiment analysis. Sentiment analysis has grown from basic computational linguistics to AI-powered customer insights.…
Improve Customer Lifetime Value With Smart CX Metrics
The Gist: Improve customer loyalty. Understanding CX metrics like NPS and CSAT helps you track satisfaction and build…
Complexity Need Not Be the Default Setting for B2B Payments
As global business-to-business (B2B) payment volumes rise, business leaders are faced with a crucial yet often overlooked question:…
Convenient No More: Why CVS, Walgreens, 7-11 Are in Trouble
The state of America’s pharmacies is, in a word, bleak. Pharmacies should, in theory, be a reliable business.…