How technology is transforming the insurance value chain
The transformative power of technology is dismantling traditional barriers across the insurance value chain, from underwriting to claims…
The future of AI-driven intelligent automation
In the age of globalisation and technological advancement, this combination of artificial intelligence (AI) and customer experience (CX)…
The Key to Understanding Your Customers
The Gist Evolution of sentiment analysis. Sentiment analysis has grown from basic computational linguistics to AI-powered customer insights.…
Improve Customer Lifetime Value With Smart CX Metrics
The Gist: Improve customer loyalty. Understanding CX metrics like NPS and CSAT helps you track satisfaction and build…
Complexity Need Not Be the Default Setting for B2B Payments
As global business-to-business (B2B) payment volumes rise, business leaders are faced with a crucial yet often overlooked question:…
Convenient No More: Why CVS, Walgreens, 7-11 Are in Trouble
The state of America’s pharmacies is, in a word, bleak. Pharmacies should, in theory, be a reliable business.…