Major CX Findings From Adobe’s 2026 AI and Digital Trends Report
The Gist AI is rewriting the customer journey faster than orgs can rewire decision-making. Adobe finds brands racing…
Agentic AI could give CFOs more decision control
For decades, insurance decisioning processes – such as product changes, underwriting refinements, and new pricing strategies – were…
How Agentic AI Upgrades and Optimizes Workflows
As AI continues to permeate a number of business processes, organizations are becoming more familiar with the technology.…
NICE Highlights Agentic AI Results And Pindrop Security In CX Strategy
Never miss an important update on your stock portfolio and cut through the noise. Over 7 million investors…
AI agents wave redefines customer experience
Artificial intelligence-powered customer experience technologies are reshaping how companies compete worldwide. Gartner forecasts that by 2026, more than…
Agentic AI Bridges CX Insights to Action
Medallia Inc. and Ada, two frontrunners in customer experience software, unveiled a partnership on January 21, 2026, to…
Insurance underwriting in the age of AI
It’s a bright Wednesday morning in Philadelphia. Mark, after picking up his favorite cold brew from Starbucks, has…
Tripling to $3B on Agentic AI Wave
Berlin-based Parloa has rocketed to a $3 billion valuation with a $350 million Series D funding round, tripling…
Parloa Raises $350M, Advances Conversational AI for Customer Experience
The Gist Major funding round. Parloa raised $350M Series D led by General Catalyst. Expansion focus. Funds support…
Amazon ads flags agentic AI, retail media, streaming TV as key advertising growth drivers for 2026
As the advertising landscape continues to evolve, Amazon Ads has highlighted the key trends that are expected to…
Percepta Earns Three 2025 Comparably “Best Places to Work” Awards
DEARBORN, Mich., Oct. 6, 2025 /PRNewswire/ — Percepta, a customer experience (CX) leader purpose-built for the automotive industry,…
‘Tehran’ becomes ZEE5’s fastest Hindi film of 2025 to cross 100 million minutes
ZEE5 celebrates a blockbuster debut for its latest exclusive release, Tehran, which has raced past 100 million streaming…