Stop Rewarding Autonomous Agents for Simply Completing Tasks
The Gist What changes when AI stops recommending and starts deciding? The scorecard has to shift from acceptance…
Elemental Concept expands to Australia with CX model
SOFIAH NICHOLE SALIVIO News Editor Elemental Concept has expanded into Australia, bringing its Causal CX approach to the…
MoEngage Acquires Aampe for Agentic Decisioning
The Gist Acquisition announcement. MoEngage acquired Aampe to expand agentic decisioning. AI-driven personalization. Aampe deploys an individual AI…
Explainer: How Adobe is building agentic marketing
Adobe used its 2026 Summit in Las Vegas to outline a structural shift in design and marketing software.…
Major CX Findings From Adobe’s 2026 AI and Digital Trends Report
The Gist AI is rewriting the customer journey faster than orgs can rewire decision-making. Adobe finds brands racing…
Parloa Raises $350M, Advances Conversational AI for Customer Experience
The Gist Major funding round. Parloa raised $350M Series D led by General Catalyst. Expansion focus. Funds support…
Top loyalty trends for 2026
From ‘belongings’ to belonging, APAC Loyalty Experts offer insights on the future of the industry If you asked…
A Complete Guide to CRM Analytics
Customer relationship management systems can provide extensive analytics and reporting capabilities for businesses to better understand their sales…