Decagon Raises $250M for Agentic Customer Experience
The Gist Major funding round. Decagon raised $250 million led by Coatue and Index. AI concierge approach. Company…
Agentic AI’s Quiet Conquest of Customer Service
Customer service departments, long plagued by long wait times and frustrated callers, are entering a new era where…
Rimini Street honoured for agentic AI & client success
Rimini Street has secured a series of industry awards for its pioneering work in agentic AI for enterprise…
VFS launches AI-powered chatbot for UK visa customers in 141 countries
NEW DELHI: VFS Global Wednesday said it has launched a new generative AI-powered chatbot to “enhance customer support”…