Uber Turns Its Best AI Engineers Loose on the Rest of the Business
Remember the executive who sparked the tokenmaxxing panic earlier this year after saying Uber had already blown through…
Esmo marks 25 years with Germany, China & Taiwan expansion
SOFIAH NICHOLE SALIVIO News Editor esmo Group has completed three facility expansions in Germany, China and Taiwan as…
AI Agents Are Done Piloting. CCW 2026 Is Proof.
The Gist AI deployment moves to the business layer. Multiple CCW announcements center on giving non-technical users direct…
Lloyds to create 1,000 AI roles as agentic use grows
KAREN JOY BACUDO Finance Editor Lloyds Banking Group plans to create more than 1,000 artificial intelligence roles as…
ASAPP Deploys 5 AI Agents Across Contact Center Lifecycle
The Gist Integrated AI agents. ASAPP adds five specialized AI agents to CXP. End-to-end automation. Agents target full…
YouLend opens Berlin hub to drive EU embedded finance
YouLend has opened a regional hub in Berlin as it expands its European operations and increases its focus…
Major CX Findings From Adobe’s 2026 AI and Digital Trends Report
The Gist AI is rewriting the customer journey faster than orgs can rewire decision-making. Adobe finds brands racing…
Agentic AI upends SaaS models & sparks valuation shock
The Software-as-a-Service market is moving away from seat-based licensing as agentic artificial intelligence tools change how companies build…
Decagon Raises $250M for Agentic Customer Experience
The Gist Major funding round. Decagon raised $250 million led by Coatue and Index. AI concierge approach. Company…
Agentic AI’s Quiet Conquest of Customer Service
Customer service departments, long plagued by long wait times and frustrated callers, are entering a new era where…
Rimini Street honoured for agentic AI & client success
Rimini Street has secured a series of industry awards for its pioneering work in agentic AI for enterprise…
VFS launches AI-powered chatbot for UK visa customers in 141 countries
NEW DELHI: VFS Global Wednesday said it has launched a new generative AI-powered chatbot to “enhance customer support”…