Zendesk: Your AI Is Only as Good as Your Knowledge
AI-ready knowledge is becoming one of the biggest tests of whether customer service teams can scale AI safely. Many…
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Spending time interviewing CX leaders reveals a common tension. Everyone talks about personalisation and proactive service, yet most…
Del State business students win Artificial Intelligence competition | The Latest from WDEL News
Delaware State Business students have won $6,000 for their hand in an artificial intelligence competition. Skills in working…