THOUSANDS of Sky TV customers have reported outages as they are unable to access shows.
More than 30,000 people have reported problems with Sky on the website Downdetector.
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There have been more than 10,000 reports of outagesCredit: Getty
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The reported outages are mainly with Sky’s TV serviceCredit: Alamy
One customer wrote: “Mine [Sky box] says ‘you can’t watch TV at the moment due to connectivity problem’.
“But my internet is fine and the box is connected.
“Has to be [a problem] at Sky’s end.”
Another had the same issue, writing: “Mines completely gone off, can’t get on the app. Can’t do nothing.”
By 10:22pm there were 33,295 outages reported on the site.
The vast majority of complaints were over Sky’s TV service, although a small number of people also had problems with the internet service.
And some customers even reported experiencing a total blackout.
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- Sky outages hit 30,000
More than 33,295 Sky outages have now been reported across the country.
- How do I check the service status of Sky?
Broadband issues are frustrating for customers as thousands of people continue to work from home.
You can monitor service issues online or via the My Sky app.
To find out if you have problems in your area either use the online service checker or sign into the My Sky app.
See our Sky outages guide for more information on how to check your service and if you’re eligible for compensation.
- Sky customers take desperate measures to watch TV
Sky TV customers have had to take to desperate measures to watch TV this evening.
One customer posted on X: “I’m resorting to dusting off the DVD player and watching a DVD, like I live in the 1990’s again.”
Another wrote: “Luckily have Amazon prime on the smart TV so just putting a film on and hopefully Sky is back to normal in the morning.”
- Customers report multiple outages in same night
Sky TV customers have complained of multiple outages across the country this evening.
One customer wrote on DownDetector; “Just happened for a fourth time! I give up now.”
Another replied: “Same here, three times and counting – make that four.”
- How can I contact Sky and am I entitled to compensation?
You could be entitled to compensation if your TV or internet goes down – but only if it’s for a certain length of time.
If you want to make a complaint to the Sky customer service team, they can be reached on 0333 7591 018. Help is also available online here.
If your service goes down then it’s worth asking for compensation – even if it doesn’t meet the requirements.
- Where are the reported outages?
The most reported locations of Sky outages are London, Manchester, Glasgow, Wandsworth, Bolton, Bristol, Nottingham, Sheffield and Waltham Forest.
- Sky TV customers rage after outages during Eurovision semi-final
Sky TV customers have taken to social media to complain about the outages.
One seething X user wrote: “What a time for a nationwide Sky TV to go down during @Eurovision.
“Hope it comes back soon.”
- Thousands of Sky TV customers report outages
By 9:43pm there were 10,495 outages reported on the site.
The vast majority of complaints were over Sky’s TV service, although a small number of people also had problems with the internet service.
And some customers even reported experiencing a total blackout.