‘A simple message can make a big difference’
16:42, 31 Aug 2026Updated 16:45, 31 Aug 2026
Stockport restaurant Casa De Casa
A Stockport restaurant has issued a plea after suffering a ‘difficult night’ after a large booking failed to show up at the weekend.
Tapas bar and restaurant Casa De Casa, on Heaton Moor Road, took to social media on Sunday to post about an incident on Saturday night (August 29) where a booking of 36 guests had made a no show.
The independent venue, which opened in the former Town Bar spot in 2018 under its original name Casa De Moor, said it had prepared extra food and staffed accordingly for the booking and said the party’s failure to turn up has led to it suffering a ‘significant loss’ as a result.
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In the post, owners wrote on Facebook: “A Difficult Night for Our Small Business. Last night Saturday, we had a booking for 36 guests, but unfortunately, nobody showed up. We had prepared food, staff, and supplies, resulting in a significant loss for our small business.”
The owners added a plea for all future customers to inform venues as soon as they can if they can’t fulfil their bookings. They added: “We understand that plans can change, but please let us know if you can’t make your booking. A simple message can make a big difference. Thank you to everyone who continues to support us.”
The restaurant and bar was originally known as Casa De Moor until it changed its name in July 2025(Image: Casa De Casa)
The restaurant, which changed to its current name last summer, received a significant number of comments from people in response to their post, with some suggesting that requiring deposits, whilst not ideal to everybody, would make it more likely that all bookings were fulfilled in the future. The restaurant received the Gold Seal at the Good Food Awards earlier this year, recognising its ‘culinary excellence’.
One suggested: “You definitely need to take a deposit for groups most places do where I book for groups.” Another wrote: “When I’ve booked tables elsewhere online they’ve asked for card details at time of booking in case of a no-show which I don’t think anyone could grumble at. Absolutely unacceptable to treat a small business like this.”
Another proposed: “£10-£20 PP booking fee for tables over 10 seems absolutely reasonable and most places do it.” One other also suggested: “Plus most places have a caveat that booking must be confirmed 48 hrs before.
The Stockport restaurant and bar has won many awards, with the Good Food Award recently heaping it praise(Image: Casa De Casa)
Others also shared their support for the restaurant and cocktail bar, with one saying: “That’s actually disgusting. You have a brilliant restaurant – fabulous food every time & top service. I’d happily pay a deposit & not be offended if asked for one.
Another wrote: “That’s awful! Such a great place and sorry this happened to you.” One other said: “Absolutely awful !!!! …. At least if there is a legit reason they ring and tell you !!!! Awful that you will have to ask now for a deposit on a big booking !!! Why are people so nasty ???? We love it here so keep on being fab.”
In a follow-up post, the restaurant added: “Thank you for your support and nice comments, it means a lot to us. Casa takes booking based on TRUST. Unexpected things happens, we respect that, we are only one phone call away to cancel.”