A Feniscowles resident is demanding answers after a broadband outage has been causing issues on his street.
Roderick McGurk says he, and some other residents in Star Drive, where work is being carried out by gas company Cadent, have been without internet for a week.
It is not yet known when normal broadband services will resume.
Cadent has said it is not responsible for the outage and says it “discovered an issue with a broadband cable” while carrying out works on a gas pipeline.
It says fixing it is “beyond the expertise of a gas network” and says Openreach, which runs the UK’s digital network, has been contacted.
Roderick, who is now struggling to work from home as a result, is now calling on an organisation to “fix the problem instead of arguing about who is liable”.
Works being carried out on Star Drive, Feniscowles (Image: Roderick McGurk) He said: “Everyone on the street appears to have lost their internet network and we are with different providers.
“Some of my neighbours work from home and are really struggling.
“I try to go into the office as much as possible, but I am dealing with medical issues currently so I work from home at the moment – and it is a struggle.
“We can’t access emails or go on Teams meetings. Even our security cameras are backed up online, and the Ring doorbell needs internet too. It’s affecting everything.”
Star Drive, Feniscowles (Image: Google) Roderick claims no company is taking responsibility and fixing the issue.
He said: “This is affecting a lot of people in a lot of different ways – but it feels like everyone is being nonchalant about it, it’s so frustrating.
“We are getting different answers from all parties and internet providers, and none of it makes any sense.
“It seems like they have spent more time speaking about who is liable for it instead of fixing the problem.”
A spokesperson for Cadent said it has offered affected residents vouchers to “cover the cost of interim solutions”.
Mark Syers, head of work management (North West) at Cadent, said: “We are carrying out a substantial project in the local area to install a new gas pipeline.
“Last week, our team discovered an issue with a broadband cable and immediately made Openreach aware of what we found.
“We understand the inconvenience for residents of this street. While fixing this is beyond the expertise of a gas network, we still want to help customers if we can.
“We have offered vouchers to cover the cost of interim solutions.”
Openreach has been approached for comment.